Dunkin'

3.8
289 reviews
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Business Details

312 Maple St, Marlborough, MA
01752, United States
(508) 460-6281
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Marlborough, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
312 Maple St, Marlborough, MA
01752, United States

Hours

Reviews

3.8
289 reviews
5 stars
144
4 stars
56
3 stars
25
2 stars
10
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted issues with rude and unprofessional staff, particularly the manager, leading to a negative customer experience.

Order Accuracy

Customers frequently reported incorrect orders and mistakes, indicating a lack of consistency in service and food preparation.

Staff Friendliness

While some customers praised individual staff members for their friendliness, many others noted a general lack of warmth and attentiveness from employees.

Cleanliness and Environment

The location was described as clean and well-maintained, although some customers experienced issues with the drive-thru and parking.

Product Quality

Feedback on coffee quality was mixed, with some customers enjoying their drinks while others received poorly made or cold items.
  • RM
    Ruben Monrroy
    Nov 18, 2025
    5.0
    Amazing people and great coffee
  • MP
    Mike Pickwick
    Nov 7, 2025
    5.0
    Drive thru is a little tight in a pickup but otherwise great location and food
  • MJ
    Maria johnson
    Sep 5, 2025
    1.0
    Most of the staff rude. Manager especially, called for more than 40 minutes no answer went back to bring a blueberry muffin back asked for a coffeecake muffin my daughter is allergic to blueberries. Told manager I called for more than 30 minutes to explain the problem, no answer. She said we are too busy to answer phone she never apologized for giving us the wrong muffin. I told her I needed it to be toasted with butter since my daughter is now working it’s late and she will not be able to do it herself she butter cost extra. I did not want to go get my wallet to pat since they made the mistake not me she did toast it for us but was really rude the whole time.
  • KB
    Kevin Benoit
    Aug 22, 2025
    1.0
    The store manager at this location (Ruth, blonde bob) is so rude and terrible at listening to customers. She will rush you every time and then complain to you at the window about her drive thru time. The ironic thing is that if she was actually listening instead of constantly interrupting, she'd hear correctly the first time. Just go to any of the other Dunkins in town. Not worth it.
  • AT
    Ashley Tenczar
    Jul 29, 2025
    4.0
    The parking is an issue because it's on a one-way Street and a lot of the time they don't have the staff to handle things and that's not their fault .
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Marlborough, MA?

Dunkin' in Marlborough is open daily from 4:30 AM to 8:30 PM on weekdays, and closes at 8:00 PM on Friday, Saturday, and Sunday.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' in Marlborough offers both delivery and curbside pickup services.