Chipotle Marlborough East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
I rarely leave negative reviews, but this Chipotle location has pushed me to it.
I placed an online order and a key ingredients were missing from my bowl. I only realized it after getting home, so I had to drive all the way back to the store. Instead of a simple apology and fixing their mistake, the manager was extremely rude. They insisted on seeing the bowl like they didn’t believe me, and still didn’t want to acknowledge it was their error. There was zero apology, zero ownership, and zero basic customer service.
What makes this worse is that this isn’t the first time I’ve had an issue with missing items from this location. It feels like almost every online order is missing something, and when you try to get it corrected, you’re treated like an inconvenience instead of a paying customer.
My advice:
• Double-check every online order before you leave.
• Honestly, I would stay away from this location altogether until they fix their service and attitude, especially at the management level.
Chipotle, you seriously need to retrain the staff and manager at this store on accuracy and basic respect for your customers.
EE
Edmund Elkins
3 days ago
1.0
This is the worst chipotle I’ve ever eaten at I ordered door dash two nights in a row the first night: came home from work starving ordered food from them simple a bowl with carnitas sour cream and gauc cheese and lettuce bruh they gave me some weird old hardened meat that’s was probably sitting all day and then they put salsa and other weird shit in it it was legit not edible and I got 7 dollars back from the 40 I spent on door dash night number 2: so after yesterday I was so hungry didn’t eat the night before and worked all day so I tried to give the benefit of the doubt that maybe I’ll get a better plate this time but I was wrong again same order extra carnitas gauc sour cream and lettuce bruh they didn’t even put meat on the plate legit gave me everything but meat it was just all very upsetting I love the chipotle food chain always have but this store legit is so bad at their jobs and is in desperate need of new management because this is very unexceptionable and I almost never want to eat chipotle again and that’s sucks because I used to really enjoy the food but this store has ruined my appetite and appeal of the food
VV
Vinnie
4 days ago
2.0
I stoped by at 8:30 (closing time is 11PM) I asked for onions and peppers and the attendant told me that they did not have anymore. I looked and the chicken is all done, and about 2 people on break, 2 chatting and 2 working . Just very disappointed
CC
Caryse Center
Nov 11, 2025
1.0
Whenever we order pick up here nine times out of ten the order is incorrect. Most recently I got a quesadilla not only did they put the wrong meat in but it was also completely soggy to the point where I couldn’t even pick it up Without the contents falling out. Very Frustrating when you get all the way home after picking up an order to see it’s so incorrect to the point where you dont even want to eat it.
MP
madhu parimi
Nov 5, 2025
1.0
Worst place I ever visited. Evening 7:00pm they will not have meat, capsicum peppers, corn etc. if we ask them they will say it’s done. And they are open until 11:00pm. So are they gonna say everyone who visits from 7:00pm to 11:00pm that they don’t have enough and charge full
Money? And they are very rude and disrespectful
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Marlborough East serve?
Chipotle Mexican Grill offers customizable Mexican fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 651 Boston Post Road East?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Can I order Chipotle online for the Marlborough East location?
Yes, you can order online through Chipotle's official ordering site at https://order.chipotle.com/ or via their Apple app.
Where is Chipotle Mexican Grill located in Marlborough East?
It is located at 651 Boston Post Road East, Marlborough, MA 01752, USA.
What is Chipotle's commitment regarding food quality and sourcing?
Chipotle prioritizes 'Food with Integrity' by using only 53 real ingredients sourced from farms with humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Is there a way to earn rewards or get exclusive offers at Chipotle Marlborough East?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Which nearby coffee shops can I visit before or after dining at Chipotle?
Starbucks and Dunkin' are nearby coffee shops where you can grab coffee or smoothies before or after your meal at Chipotle.
Are there grocery stores near Chipotle Mexican Grill in Marlborough East?
Yes, Target Store Marlborough-East and União Meat Market are nearby grocery options for your convenience when visiting Chipotle.
Can I find a pharmacy close to Chipotle Mexican Grill in Marlborough East?
CVS Pharmacy and CVS Beauty are nearby locations where you can find pharmacy and medical supplies services near Chipotle.
What fitness or recreational activities are available near Chipotle Marlborough East?
Certain Victory Martial Arts & Fitness offers martial arts and boxing classes nearby, providing an opportunity for fitness before or after your Chipotle visit.