Wendy's

3.6
1326 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
64 Copeland Drive, Mansfield, MA
02048, United States

Hours

Reviews

3.6
1,326 reviews
5 stars
476
4 stars
319
3 stars
214
2 stars
100
1 star
217

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Kiosk Dependence

Many customers expressed frustration with the reliance on kiosks for ordering, leading to confusion and delays.

Food Quality

Feedback on food quality was mixed, with some enjoying their meals while others reported issues like undercooked items and incorrect orders.

Cleanliness

Some reviews highlighted the cleanliness of the facility and restrooms, while others noted unsanitary conditions.

Management Problems

Several customers mentioned unprofessional behavior from management and staff, contributing to a negative dining experience.
  • NS
    Nikolelayne Shriner
    Oct 17, 2025
    4.0
    The food and service are relatively good, the floor is a little slippery, the soap dispenser in the bathroom occasionally works. It's good for a fast food joint
  • ED
    Eric Demille
    Oct 16, 2025
    2.0
    They rely too much on AI and kiosks for ordering. I think that fact i wanted to use cash money confused them.
  • MM
    Matt
    Oct 14, 2025
    1.0
    This location now has only kiosks that you can order from. I spent 10 minutes trying to get the brand new kiosks to select my order . Finally after 10 minutes, I tried to pay. The kiosks said cash or credit. I tried to pay with cash. There was no option to pay by cash. I asked the manager how to pay by cash. She said the kiosks must be out of cash, pay by card instead. I said I didnt have a card, that wasn't an option. They told me again to pay by card. I said can I just pay with cash at the register? The Mgr rolled her eyes at me and said we pay by kiosk now, use the kiosk. Then she walked away Kiosks only make companies lose money. They take way too much time to use(it's supposed to be FAST FOOD remember!) Plus once they are installed, the employees no longer want to help the customer. It is like this in every business that has self service kiosks. Awful idea!!
  • MM
    Michael
    Oct 5, 2025
    5.0
    Exceptional service! Very clean and brand new facility. AI-powered (voice-to-speech) drive-thru! Highly recommend.
  • SS
    Sean
    Sep 26, 2025
    1.0
    Garbage staff. They dont even take orders at the counter. Had 4 employees walk past me as I waited for 10 minutes with no one infront or behind me

Frequently Asked Questions About Wendy's

Is Mansfield #222 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.