Dunkin'

3.9
283 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mansfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
321 School St, Mansfield, MA
02048, United States

Hours

Reviews

3.9
283 reviews
5 stars
148
4 stars
51
3 stars
37
2 stars
14
1 star
33

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, particularly from management.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for being unfriendly and inattentive.

Cleanliness

The location was noted for its cleanliness, with some customers highlighting well-maintained bathrooms and dining areas.

Order Accuracy

There were multiple complaints about incorrect orders and issues with online ordering, indicating a need for improvement in this area.

Mixed Experiences

Overall, customer experiences varied widely, with some praising the coffee and service while others expressed dissatisfaction with management and service quality.
  • JT
    John Turner
    Nov 1, 2025
    1.0
    Horrible customer service. I was ordering at the drive-through and without asking me if there’s anything else, the person just told me the total and I said hello. I’m still trying to order food in which no one responded to me so I pulled up to the drive-through window with a long line behind me and they said sorry we’re unable to add items at the window and I said I am not adding you didn’t finish my order when I was at the drive-through and I said if I wanted to, I could get back in the line that was wrapped around the building to order my $.99 hashbrowns. Manager should be ashamed of your horrible customer service
  • JJ
    Jo Jorgenstein
    Oct 12, 2025
    1.0
    Not sure what happened to this place but it used to be my favorite Dunkin to go to. Over the last month or 2 the wait times have been insanely long even when there’s no one else there and I pre ordered. I ordered ahead and still spent half of my lunch break in the drive thru line and was never even acknowledged. Went in and nothing was ready. Employees don’t even seem to care that the experience is terrible.
  • AS
    Aleja Seabron
    Sep 29, 2025
    5.0
    Omg this the best Dunks in MA!!! Azel made my coffee and apple pie so perfect. I feel like I'm trying this for the first time. Coffee will never be the same again. Give this man a raise and protect his life. He is a national treasure. I love this Dunks!!!
  • EE
    eimy eskander
    Sep 28, 2025
    1.0
    Usually i never review stores but seems like a good time i do. so I went to Dunkin' Saturday night around 6 PM. I ordered on the app like, ten minutes before thinking i was yet smart, so I get there, and the receipt is still stuck in the printer or sticker machine whatever they use. Like, what? I asked the lady if my order was ready, and she goes, 'Oh, I just got it.' Yeah right, like receipts magically print themselves 10 min after ordering She finally makes my three refreshers and says, 'Oh, sorry,' and tries to give them to me and called it a night and said have a good rest of your day.. I had to remind her I also ordered food! You won’t even guess that the food receipt isn’t even pulled out yet. Like, is she even paying attention? What's annoying is I order from this Dunkin' all the time, so there's no reason for my avocado toast, croissant, and refreshers to be 20 minutes late.?? This service was trash. One star is way too generous. Don't even bother going there. save yourself the trouble and go anywhere else.
  • SW
    Sara Wheeler
    Aug 7, 2025
    5.0
    Angie really helped me out after a horrible day ! Her smile and kindness made me forget about my bad day for a minute which I really needed !! Thanks Angie !!

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Mansfield, MA?

Dunkin' in Mansfield, MA is open daily from 4:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.