Chipotle Mexican Grill

3.5
930 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Mansfield Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
287 School St, Mansfield, MA
02048, United States

Hours

Reviews

3.5
930 reviews
5 stars
380
4 stars
185
3 stars
94
2 stars
57
1 star
214

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's dirty conditions, including messy tables and unsanitary food prep areas.

Portion Sizes

Customers consistently complained about small portion sizes, often feeling shortchanged for the price paid.

Staffing Issues

Many reviews pointed to understaffing and poor management, leading to slow service and disorganized operations.

Customer Service

Feedback indicated a lack of courteous service, with some staff being rude or dismissive towards customers.

Food Quality

While some customers enjoyed the food, many reported inconsistencies in quality, including overcooked items and missing ingredients.
  • DJ
    dave joseph
    Jan 2, 2026
    1.0
    I've lost count how many times I've walked in there and they don't have change or B they're not accepting cash. What is the manager doing because all they're doing is making problems for their employees on the floor. How can you not accept cash at 1:30 on a Friday afternoon.
  • JV
    James Vinson
    Dec 29, 2025
    1.0
    Showed up and they were “temporarily closed” for 30 minutes. The place is gross and the food isn’t worth. I’ve been here twice and they’re somehow closed around dinner time both times
  • AF
    Aidan French
    Dec 29, 2025
    2.0
    First of all the most important thing to address is that this location is severely understaffed. The place was packed as getting food was not efficient as there was not enough workers. Everything was backed up. Like more than a quarter of the menu was out of order, including important proteins like carne asada. The lemonades etc stand was empty and also the ice was empty when I tried filling up my drink. Bathrooms were disgusting. Tables were messy. I wouldn’t put it on the workers, but more on the management. This location needs more employees. The employees that did make my bowl were good on portions and were friendly. I don’t know if it was a bad day and many called out, but it was just not a good experience .
  • HH
    Hailey
    Dec 28, 2025
    1.0
    Absolutely ridiculous experience. I paid $15 for a bowl that was barely half full. When I politely asked for more rice, I was told “no, that’s all we have”—while the employee was literally standing in front of a full container of rice. The attitude was rude and dismissive, like I was asking for something outrageous instead of the most basic part of the meal. This location never has anything ready. No lettuce, food constantly “not cooked yet,” and somehow they’re always out of essentials during normal hours. If you’re going to charge premium prices, at least serve a full bowl and don’t lie to customers’ faces. I used a gift card here and genuinely feel like it was wasted. I wish I could get a refund because this was one of the worst Chipotle experiences I’ve had. Do better.
  • JM
    Julia Morse
    Dec 27, 2025
    2.0
    Been going here for years and didn't have quality or quantity problems until just the past year. The food is still yummy but the quantity has easily shrunk by half (see picture). I might be fed up giving this place second chances.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Mansfield Marketplace serve?

Chipotle Mexican Grill specializes in customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill in Mansfield?

Chipotle Mansfield Marketplace is open daily from 10:45 AM to 11:00 PM.