Chipotle Mexican Grill

Reviews

• JM

  Jackson Miller

  4 days ago
  3.0
  Please consider hiring more people for the night shift. These poor 3 workers just got swamped by a group of 15 people not to mention all the online orders they are trying to fill. Very stressful environment for the employees - it’s not fair to them for the amount of money they’re probably making. Food still tastes good, but it was a bad experience, no other way to put it.
• NM

  N M

  6 days ago
  1.0
  I came here to warn people, only to see others already tried to warn me—wish I listened. Horrible experience. I waited 52 minutes for a pickup order (yes, I kept track because I was just standing there the whole time). I asked the cashier twice about my order and was told they were “waiting on something”… not sure what, considering it was just a bowl and chips. It wasn’t until the third time I asked that she turned around and handed it to me. What really disgusted me, though, was what I saw while waiting. The same employee was touching customers’ phones, her hair, and handling cash, then immediately using her bare hands to grab chips and put them into bags for customers. repeatedly. I spoke up about it and was dismissed. I’m upset and grossed out so I asked for a refund. The manager dismissed me too and only refunded the chips, not the food, saying he used gloves for that. 🙃 sir. Ok. I mean I can’t argue with a rock.
• RM

  Rashmi Mishra

  Mar 19, 2026
  5.0
  I had an outstanding experience thanks to Agnus at the Mansfield, MA location. She went above and beyond to make sure my vegan preferences were respected—she cleaned the entire station, changed her gloves without me even asking, and prepared my meal with care and attention. The portions were generous, the service was warm, and I truly felt valued as a customer. Employees like Agnus make all the difference. Her professionalism, kindness, and respect for dietary needs deserve to be recognized and encouraged. She is an absolute asset to this location.
• AA

  anon

  Mar 18, 2026
  1.0
  They have teenagers running the restaurant. They do not care about online orders and leave the tickets in the machine while they tend to in-person buyers. Online orders are not even close to ready 30 minutes after ordering. This place is ridiculous. Terrible service for mediocre food. Half the time they forget your order and don’t give you what you paid for. Do not EVER come here. I’ve given them so many chances, but this is the last time I’ll ever order from here.
• BG

  Bryan G

  Mar 9, 2026
  2.0
  Chipotle is one of my favorites and go to places for quick delicious food. The mansfield location is one of two that are about the same distance from my house. Unfortunately more often than now when I have ordered from the mansfield location there have been a few consistent problems. First and foremost the rice is almost always undercooked. It is still hard and crunchy. Essentially making my burrito inedible. This is the 5th time its happened to me in the past 2 months out of 8 visits. It is about a 30 minute round trip there and back, so a complete pain to have to go back and i have now paid for 4 burritos that I had to throw away. I almost always order ahead and more often than not my food isn't ready until a minimum of 10 minutes after the chosen time for it to be ready. And I always order atleast 20 if not 30 minutes ahead of time, so its not like I order a 7pm pick up at 649. I order a 7pm between 630-640. This isn't the end of the world to me as they are often very busy, but it is very frustrating when I arrive to find my food is not ready and they are not at all busy. Third issue is the amount of food they put in the burrito. I always order extra rice yet i often end up with an extremely skinny burrito. I do not get beans or alot of the other offered toppings, but even still quite a few times I've gotten a burrito that resembles something from the taco bell dollar menu more than a true burrito from a place like Chipotle. And compared to the burrito I get from other locations with the same exact ingredients included they are consistently 30%+ smaller from this location. I hate that I am writing this as I said Chipotle is my favorite, but after this last trip I will no longer be visiting the mansfield school st location.

Frequently Asked Questions About Chipotle Mexican Grill