Stop & Shop

4.0
2863 reviews
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Business Details

99 Charles Street, Malden, MA
02148, United States
(781) 397-0006
https://stores.stopandshop.com/ma/malden/99-charles-street
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About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
99 Charles Street, Malden, MA
02148, United States

Hours

Reviews

4.0
2,863 reviews
5 stars
1,345
4 stars
714
3 stars
405
2 stars
149
1 star
250

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and long wait times at checkout.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and produce sections.

Pricing

Customers frequently noted that prices are higher compared to competitors, leading to dissatisfaction with value.

Product Variety

While some customers appreciated the variety of products, others expressed disappointment in the limited options for fresh produce.

Store Management

There were multiple complaints about management's handling of customer issues and overall store organization.
  • BP
    berkis perez
    Jan 3, 2026
    1.0
    They have the more bad customers service in the world. On 01/03/2026, by 7:15 I ben waited for over 15 minutes for asistent at the self checkout and the person just past me and ignored me. I felt so bad 👎
  • KM
    Kallie Motola
    Nov 2, 2025
    5.0
    It's a good and clean store. Nice cashiers. Easy to use your bottle deposit credits and to cash in for the bottles. They take glass and cans (only items sold in stop & shop I believe) but this one has a liquor section so they take more than others in the area.
  • OO
    Office ofMackeddyFils
    Oct 25, 2025
    3.0
    The produce department has so few vegetable and fruit options.
  • CI
    carm I.
    Sep 22, 2025
    5.0
    I went to the Pharmacy Dept. to get my Covid19 and Flu shots. Everyone in the Pharmacy Dept. was professional and pleasant.
  • ED
    Eftelya Denizkizi
    Sep 4, 2025
    4.0
    My overall experience wasn’t the best but it was good! They have almost all the food I need but the prices are not the best for me. Most employees are kind and helpful!
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Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop at 99 Charles Street, Malden?

Stop & Shop in Malden is open daily from 6:00 AM until midnight.

Does Stop & Shop offer delivery services for groceries?

Yes, Stop & Shop offers delivery services so you can shop online and have your groceries delivered to your door.