Stop & Shop

4.0
2859 reviews
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Business Details

99 Charles Street, Malden, MA
02148, United States
(781) 397-0006
https://stores.stopandshop.com/ma/malden/99-charles-street
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About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
99 Charles Street, Malden, MA
02148, United States

Hours

Reviews

4.0
2,859 reviews
5 stars
1,340
4 stars
716
3 stars
405
2 stars
149
1 star
249

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being helpful and kind, while others report rudeness and poor treatment from cashiers and management.

Pricing

Many customers find the prices to be high compared to competitors, with several reviews highlighting significant price differences.

Store Cleanliness

There are numerous complaints about the cleanliness of the store, particularly regarding the bathrooms and produce quality.

Checkout Experience

Customers express frustration with the self-checkout system, citing long wait times and issues with machines, as well as a lack of staffed checkout lines.

Product Variety

While some customers appreciate the variety of products available, others feel that the selection is lacking, particularly in fresh produce.
  • KM
    Kallie Motola
    Nov 2, 2025
    5.0
    It's a good and clean store. Nice cashiers. Easy to use your bottle deposit credits and to cash in for the bottles. They take glass and cans (only items sold in stop & shop I believe) but this one has a liquor section so they take more than others in the area.
  • OO
    Office ofMackeddyFils
    Oct 25, 2025
    3.0
    The produce department has so few vegetable and fruit options.
  • CI
    carm I.
    Sep 22, 2025
    5.0
    I went to the Pharmacy Dept. to get my Covid19 and Flu shots. Everyone in the Pharmacy Dept. was professional and pleasant.
  • ED
    Eftelya Denizkizi
    Sep 4, 2025
    4.0
    My overall experience wasn’t the best but it was good! They have almost all the food I need but the prices are not the best for me. Most employees are kind and helpful!
  • AA
    Anyi Atem
    Sep 3, 2025
    5.0
    Good customer service
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Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop at 99 Charles Street, Malden?

Stop & Shop in Malden is open daily from 6:00 AM until midnight.

Does Stop & Shop offer delivery services for groceries?

Yes, Stop & Shop offers delivery services so you can shop online and have your groceries delivered to your door.