Dunkin'

3.8
552 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Malden, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
155 Beach St, Malden, MA
02148, United States

Hours

Reviews

3.8
552 reviews
5 stars
281
4 stars
104
3 stars
55
2 stars
23
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly management, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and lack of attention to detail, with customers often receiving the wrong items.

Cleanliness

Concerns raised about unsanitary conditions in food preparation areas and overall cleanliness of the store.

Speed of Service

Mixed reviews on service speed; while some noted quick service, others experienced long waits and slow responses.

Product Quality

Inconsistent quality of food and beverages, with reports of weak coffee and poorly prepared food items.
  • AM
    Alondra Morales
    Nov 17, 2025
    1.0
    I was on the drive thru, and one employee took my order wrong. I do not mind that part because it was busy hours, but I corrected her and still she never changed the order. I went inside the store to tell another employee to make me the right coffee order because it was too sweet and almost impossible to drink. They not only over charged me, but they fooled me because they never prepared the new latte with TWO PUMPS OR CARAMEL. All the girl did was to go inside, pretend she made me a coffee, and then give it back to me. 🫩 Now I can't even do a refund, because I don't have my receipt. But girl, I was looking at you 😂
  • BB
    BrunoG
    Jul 21, 2025
    4.0
    They were polite and helped me out.
  • FF
    Finch
    Jun 15, 2025
    1.0
    Ordered two glazed sticks and got two completely wrong donuts. They don't even have icing?! I took one bite to give it a shot and it was AWFUL. What is Dunks doing?
  • MS
    Madi Smith
    Jun 7, 2025
    1.0
    Rude leadership within the building. They must have a different corporate than the rest of the other 25+ locations surround considering they’re answer to normal questions like extra sugar “isn’t allowed by corporate”. What a joke of leadership to someone who frequented the location to someone who’s never going back.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Malden, MA?

Dunkin' in Malden, MA is open Monday through Friday from 4:30 AM to 10:00 PM, and on weekends from 5:00 AM to 10:00 PM.

Does Dunkin' in Malden offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services to customers.