Dunkin'

4.2
223 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Malden, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
980 Eastern Ave, Malden, MA
02148, United States

Hours

Reviews

4.2
223 reviews
5 stars
134
4 stars
52
3 stars
11
2 stars
2
1 star
24
  • JL
    Jay Laporte
    Dec 25, 2025
    5.0
    Kid working the drive thru always got a smile on his face. He’s always polite. Always wishes a blessed day. Cant ask for a better employee than him
  • AH
    approved Herself
    Dec 21, 2025
    1.0
    I usually go to Dunkin’ Donuts early in the morning and I’m a loyal customer. The food quality at this location can be good — especially compared to other stores like Terminal B, Back Bay, and Beach Street in Malden — but the customer service at 980 Eastern Avenue is extremely disappointing. I specifically asked for my croissant to be crispy, and the bacon came out soggy and unappetizing. I also requested to replace sugar with mocha in my coffee, and instead of correcting the order, the staff laughed among themselves and clearly did not take the request seriously. What bothered me the most was the unprofessional behavior. Some employees openly talk about customers and laugh right in front of them, which is unacceptable in any customer-facing business. This happened on a Sunday morning, involving the male employee working that day and other female staff members. The only positive experience I’ve had at this location is with a very young girl who works at night — she is polite, professional, and actually understands what customer service means. This store has potential, but the staff needs proper training and supervision. Respect for customers should be the minimum standard.
  • YG
    yancarlos javier valle gonzalez
    Nov 1, 2025
    5.0
    Buen cafe y buen servicio
  • JC
    Jesse Cunha
    Oct 29, 2025
    5.0
    Best coffee to start my day with
  • XL
    X. Lau
    Aug 26, 2025
    5.0
    Came in tonight with our kids for donuts. The lady working was so kind—thank you!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Malden, MA?

Dunkin' in Malden, MA is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' in Malden offer delivery and curbside pickup services?

Yes, this Dunkin' location offers delivery service and curbside pickup options for customer convenience.