Taco Bell

Reviews

• YC

  Yaleiris Cintron

  3 days ago
  1.0
  Worst Taco Bell the food always wrong and cold
• SS

  Stephanie Santiago

  3 days ago
  1.0
  Just stopped to eat real quick and honestly , it is sad to sit here and watch none of the employees help any of the customers coming in at these kiosks. It takes two seconds to go over and show a customer how to check out with their food order. I was in there for about 20 minutes & helped three customers because the employees didn't. Taco bell employees do better. You should be ashamed of your customer service coming out of this business.
• BB

  Buddy

  Dec 28, 2025
  3.0
  can the franchise owner please stop removing the online exclusive combo box from the app irregularly, you either have it or you dont and like a few times a month it is not there. Stop.
• EM

  Eric Miranda

  Dec 27, 2025
  4.0
  Friendly staff
• GY

  Grace Young

  Dec 21, 2025
  1.0
  I regularly have issues with my orders at this location and this location only but my last visit was particularly egregious. As soon as we left the drive-thru we noticed our quesadilla was missing from the bag, but when my friend went inside to ask for it the associate at the counter was immediately confrontational, claiming that she had made the quesadilla herself and knew she put it in the bag, and began to argue with my friend. The manager then came out saying that she didn't even make the quesadilla, gave us ours, but just told her to go back to work. Meanwhile another customer is inside whose order was also messed up. We get home only to see every item in our Luxe Cravings Box as well as the burrito ordered on the side is wrong; Chalupa has chicken instead of beef, Taco has chicken instead of beef, burrito has no beef and has beans despite asking for them to be removed, and instead of the chips coming inside of an individual bag, they were scattered into the bottom of the paper takeout bag. When I came back and they redid the order, they once more gave a chicken chalupa instead of beef, and at that point I requested if I could just be comped for the items in the order that had been done incorrectly which they refused. It is ridiculous to have this many problems with one order and to be rude to the customers about messing up their order on top of it; I myself am a Store Manager and have never spoken to or allowed one of my employees to speak to a customer the way we were spoken to here or refused a refund. Never coming back to this location and will be keeping my business solely at the Revere and Saugus locations who have never once messed up my order or given poor customer service. This location needs to seriously look into hiring competent staff that is capable of maintaining the brand standard of service and quality.

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