Domino's Pizza

Reviews

• OD

  Orlando Diaz

  4 days ago
  1.0
  The worse pizza place to get been waiting for 3 hours and they still forget my chicken wings
• LP

  Lexci P

  Feb 8, 2026
  1.0
  Dont order here! ESPECIALLY NOT ON GAME DAY! I had a terrible experience at the Domino’s in Lynn. I ordered about $50 worth of food for delivery. Someone called my phone speaking Spanish. I believe they were saying my food had arrived, so I went outside, but there was no food. I called the store right away, and they told me they would help direct the delivery person. An hour went by with no update. I called again, no answer. I called twice more, still no answer. I finally went to the store, and it was absolute chaos. The place was packed with customers who had the wrong orders or orders that were extremely delayed. There was only one person working the front, and he was completely overwhelmed and not actually fixing anything, just giving vague responses and putting bandaids on situations instead of resolving them. When I finally explained my situation, I was told my food “wasn’t ready yet.” I waited another 10 minutes. Then another employee came to the counter, asked for my name and the last four digits of my phone number, and said my order was ready. I watched him go to the back, pull a delivery bag, and take my food out of it. The order showed as delivered over an hour and a half earlier. I asked if the food was cold. He said I could check. Of course, it was cold. He then gave me three options: take the cold food, wait an additional 30 minutes for a remake (even though people had already been waiting forever), or get a refund. There was no apology, just “this is the situation.” I chose a refund. I was handed a receipt showing that I paid, but when I asked for confirmation that the transaction was canceled, I was told they couldn’t provide one and that I would “have to wait and see” if my money gets refunded. This was extremely frustrating, unprofessional, and unacceptable. Poor communication, poor customer service, and no accountability. I will not be ordering from this location again.
• SS

  Steve

  Feb 8, 2026
  1.0
  Avoid this location. I placed and order and after an hour they said it was delivered and it was not. Proceeded to call the store and complain and they said it was being made even though they did not know wha my order was. I asked them to repeat my order and they hung up on me. Will prefer to always go to Peter’s Pizza in Saugus, MA. Update. Order finally arrived sometime after 10pm 4 hours after ordering. Despite being told to ring the bell letting us know it was there they did not do that so it sat outside all night. If they charge my card I will call credit card company and have the transaction denied. Anybody want frozen breadsticks
• JR

  José Ramirez

  Feb 8, 2026
  1.0
  Mal servicio una hora y media para una pizza y todavía no me traen lo q ordené. Pero si me lo cobran
• MS

  Marlee Santana

  Jan 27, 2026
  1.0
  Worse experience ever I called last night to western ave paid 20 and the driver never came he said he made it here to drop it off I called the store they said my order was still there then a guy called me and said I’m outside nobody ever came the store didn’t want to answer my calls they kept hanging up I never got my food my son never ate last night .worse place I’m going back in today when they open to get my refund back

Frequently Asked Questions About Domino's Pizza