McDonald's

3.4
984 reviews
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Business Details

420 Center St, Ludlow, MA
01056, United States
(413) 583-6827
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
420 Center St, Ludlow, MA
01056, United States

Hours

Reviews

3.4
984 reviews
5 stars
321
4 stars
206
3 stars
192
2 stars
96
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Food Quality

Many reviews mentioned poor food quality, including cold items, incorrect orders, and unsatisfactory taste.

Staff Attitude

There were numerous complaints about rude and unprofessional staff behavior, with some customers feeling disrespected.

Cleanliness

While some customers noted cleanliness in certain areas, others reported unsanitary conditions, particularly in the bathrooms.

Mixed Experiences

Some customers had positive experiences with friendly staff and good service, but these were overshadowed by the negative feedback.
  • LM
    Layla Michelle
    Jan 1, 2026
    5.0
    Thanks to the people who worked on December 31, 2025, on the 10 pm shift, I ordered through Uber Eats and everything arrived delicious and in perfect condition. I was surprised; excellent job!
  • DR
    David Rios
    Dec 7, 2025
    1.0
    Fries was over cooked big Mac was not made rite floors messy waited 25 minutes tables was not wiped down ice machine not working in the lobby if raycrock was alive, Jesus right now is turning over in his grave. He will not let this happen. I work for McDonald's for over 12 years. And I'd never seen a McDonald's like this very unorganized.
  • VV
    Virginia
    Nov 2, 2025
    1.0
    Came here on Nov 2, 2025 morning rush at 10 am. Didn’t get all of my food. They need to reevaluate who’s bagging orders. People don’t come out to give money away for free.
  • BJ
    Bryan Rae Jr.
    Oct 31, 2025
    1.0
    Waited in the drive thru for 45 minutes. The issue wasnt the length of the line either. The issue was only two cars moved or had their order taken in a 25 minute period. Then literally took 10+ minutes to for someone to even acknowledge I was at the speaker & finally take my order after I beeped my horn. Then another 10 minutes for my order to be ready, even though I only had 2 mcdoubles and a snack wrap. It wasn't a volume issue, it truly wasnt busy. When I finally pulled up to the window there wasn't even a car infront of me at the window waiting. This was STRICTLY a management and production issue. Terrible. New management would literally fix this problem over night. They did not appear understaffed for what appeared to be low volume. Could see atleast 4 or more employees when I got to the window. I'd recomend going to Springfield or another bordering town to get McDonald's if you live in Ludlow. I promise, even with the drive, it will be quicker and less of a headache.
  • JC
    Jennifer Cotto
    Oct 24, 2025
    5.0
    I never really go inside so I’m not really sure how the atmosphere is inside however I do frequent their drive-through often and can I just say that the staff goes above and beyond to make sure that our order is correct they are always kind to me and I come through with my dogs and I couldn’t ask for a better service from a better crew
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Ludlow, MA?

The delivery service is available from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 4:59 AM on Friday and Saturday.

Does this McDonald's location have a drive-through and what are its hours?

Yes, it has a drive-through open from 5:00 AM to 1:00 AM Monday through Thursday, 5:00 AM to 4:00 AM on Friday, open 24 hours on Saturday, and 4:00 AM to 1:00 AM on Sunday.