McDonald's

3.4
977 reviews
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Business Details

420 Center St, Ludlow, MA
01056, United States
(413) 583-6827
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
420 Center St, Ludlow, MA
01056, United States

Hours

Reviews

3.4
977 reviews
5 stars
314
4 stars
207
3 stars
192
2 stars
96
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor service.

Food Quality

Many customers express dissatisfaction with food quality, citing issues like cold meals, incorrect orders, and declining taste.

Cleanliness

The cleanliness of the location is frequently criticized, with reports of dirty bathrooms and unsanitary conditions.

Speed of Service

Customers often complain about slow service, particularly in the drive-thru, with long wait times and order inaccuracies.

Employee Attitude

There are mixed reviews regarding employee attitudes, with some customers noting helpfulness while others report unprofessional behavior.
  • VV
    Virginia
    Nov 2, 2025
    1.0
    Came here on Nov 2, 2025 morning rush at 10 am. Didn’t get all of my food. They need to reevaluate who’s bagging orders. People don’t come out to give money away for free.
  • BJ
    Bryan Rae Jr.
    Oct 31, 2025
    1.0
    Waited in the drive thru for 45 minutes. The issue wasnt the length of the line either. The issue was only two cars moved or had their order taken in a 25 minute period. Then literally took 10+ minutes to for someone to even acknowledge I was at the speaker & finally take my order after I beeped my horn. Then another 10 minutes for my order to be ready, even though I only had 2 mcdoubles and a snack wrap. It wasn't a volume issue, it truly wasnt busy. When I finally pulled up to the window there wasn't even a car infront of me at the window waiting. This was STRICTLY a management and production issue. Terrible. New management would literally fix this problem over night. They did not appear understaffed for what appeared to be low volume. Could see atleast 4 or more employees when I got to the window. I'd recomend going to Springfield or another bordering town to get McDonald's if you live in Ludlow. I promise, even with the drive, it will be quicker and less of a headache.
  • JC
    Jennifer Cotto
    Oct 24, 2025
    5.0
    I never really go inside so I’m not really sure how the atmosphere is inside however I do frequent their drive-through often and can I just say that the staff goes above and beyond to make sure that our order is correct they are always kind to me and I come through with my dogs and I couldn’t ask for a better service from a better crew
  • RV
    Rory Vallee
    Oct 23, 2025
    3.0
    The food sucks. The burgers are skinnier than an inch. The workers have to much attitude.
  • SM
    Shawn Mullen
    Oct 10, 2025
    1.0
    The workers here for the afternoon and night shifts are horrible. They are rude to their customers in every way. Never have anything but problems. Today they threw our food to us at the window with attitude. This place needs new employees. The morning shift people are awesome though!
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Ludlow, MA?

The delivery service is available from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 4:59 AM on Friday and Saturday.

Does this McDonald's location have a drive-through and what are its hours?

Yes, it has a drive-through open from 5:00 AM to 1:00 AM Monday through Thursday, 5:00 AM to 4:00 AM on Friday, open 24 hours on Saturday, and 4:00 AM to 1:00 AM on Sunday.