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Wendy's

3.6
(1000 reviews)

Business Details

436 Chelmsford St, Lowell, MA
01851, United States
(978) 459-2985

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
436 Chelmsford St, Lowell, MA
01851, United States

Hours

Reviews

3.6
1,000 reviews
5 stars
408
4 stars
198
3 stars
151
2 stars
59
1 star
184

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.

Food Quality

Many customers complained about food quality issues, including cold items, missing ingredients, and even food safety concerns.

Order Accuracy

There were frequent mentions of incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty drink machines and overall lack of cleanliness.

Management Issues

Customers expressed concerns about management practices, including staff behavior and operational inefficiencies.
  • JJ
    Junia Jj
    Feb 14, 2026
    2.0
    Customer service is terrible at that location.
  • AC
    Adriana Cardona
    Feb 4, 2026
    1.0
    Service horrible went in because i had big order for my kids . Lady said great when I ordered “ biggie bags “ because the drive thru had big orders . ALS rude to the young kid in front of me because he could explain wanted he wanted ! Nobody was paying attention to the dine in
  • SC
    Scott Chapman
    Jan 28, 2026
    3.0
    I just ordered food I spent good money to get it and I didn't get dipping sauce for my nuggets so I got 10 nuggets that I can't eat I'm not going to eat them dry thanks a lot you guys are awesome not
  • JY
    Jeniffer Ying
    Jan 12, 2026
    1.0
    This shit is unacceptable! Why am i paying extra for a meal to be Large when im getting the same amount of fries for the order??? This is a large fries with small fries in it. This is stupid.
  • MC
    Marg C
    Dec 18, 2025
    1.0
    Waited over 10 minutes in the drive through line and it was just me. Breakfast still came out cold. My drink had 3 ice pieces of ice in it.

Frequently Asked Questions About Wendy's

Is 436 Chelmsford St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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