Wendy's

3.6
990 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
436 Chelmsford St, Lowell, MA
01851, United States

Hours

Reviews

3.6
990 reviews
5 stars
407
4 stars
198
3 stars
149
2 stars
58
1 star
178

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude and unhelpful employees.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received cold or improperly prepared food.

Order Accuracy

Frequent issues with missing items and incorrect orders, particularly with delivery services.

Speed of Service

Long wait times reported, especially during drive-thru orders, with some customers experiencing delays of over 20 minutes.

Cleanliness

Concerns about cleanliness in the dining area and drink machines, with reports of unsanitary conditions.
  • JF
    John Ferres
    Nov 13, 2025
    1.0
    Everything was awful. Nuggets, fries (cold) and a double stacker. Nothing tasted right and I love wendys. Doesn’t stop there, I had severe stomach pain 30 minutes after eating that lasted for several hours. I always eat wendys but here something’s wrong.
  • SG
    Samantha Greene
    Nov 12, 2025
    1.0
    This Wendy’s gives old food. If I could give zero stars I would. I wouldn’t be surprised if people get sick after eating from here!
  • RR
    rpk
    Nov 2, 2025
    1.0
    waited 20 mins for a biggie bag and i was the only car there. honestly should’ve just left. the staff working there around 7-8 pm treated us horrible, they were rude from the beginning of us ordering. left us very confused. and then asked us what sauces we wanted just to give us no sauce… go to any other wendy’s for your own good!
  • BD
    bill davis
    Oct 13, 2025
    5.0
    Lewis new manager is just awesome. Staff and managers are great as well.
  • PP
    Pedro
    Oct 10, 2025
    1.0
    Just bought a chicken wrap and the chicken is tough like beef jerky. It’s horrible!

Frequently Asked Questions About Wendy's

Is 436 Chelmsford St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.