Outback Steakhouse

4.0
1776 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Lowell off of Chelmsford Street and International Drive behind the Cross Point Building next to Showcase Cinema.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
28 Reiss Avenue, Lowell, MA
01851, United States

Hours

Reviews

4.0
1,776 reviews
5 stars
906
4 stars
445
3 stars
175
2 stars
99
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality varied significantly, with some customers praising attentive and friendly staff, while others reported slow service and inattentiveness.

Food Consistency

Food quality was inconsistent; while many enjoyed well-cooked meals, several reviews mentioned cold or overcooked dishes.

Cleanliness Issues

Several customers noted cleanliness issues, particularly in restrooms, which detracted from their overall experience.

Takeout Experience

Takeout service received mixed reviews, with some customers satisfied with quick service, while others experienced long waits and disorganization.

Atmosphere

The restaurant atmosphere was generally described as welcoming and family-friendly, although some found it noisy.
  • VG
    Victor Gaspar
    4 days ago
    4.0
    It was unfortunate that they seemed to be understaffed this day. Took a long time for our food to be served. Actually saw a few tables walk out.
  • AG
    Alicia Gosselin
    Jan 3, 2026
    1.0
    Food was cold and salty couldn't even eat it no manager came over or didn't even offer to remake it just took it off the bill will not go here again
  • NW
    Nia Welch
    Jan 2, 2026
    1.0
    Takeout service here is absolutely awful. I waited over an hour for my food, and staff repeatedly said it would be “soon,” which was not the case at all. If you plan on ordering here, don’t be in a rush. There was no staff member or manager organizing orders—employees were popping in and out without tending to waiting guests.
  • AM
    Angie Milojkovic
    Jan 1, 2026
    1.0
    We came as a family for dinner and our food was an hour late and came out ice cold - some items lukewarm at best. Not a single waiter stopped to ask us how our food was, and when I sent mine back to be reheated, not a single acknowledgement or apology. One of my family members was sick right as we left the restaurant. Disappointed with the service, food and overall experience.
  • ET
    Eva T.
    Dec 21, 2025
    5.0
    We had a fantastic experience at Outback Steakhouse in Lowell. Our waitress, Bridget, was amazing - attentive, kind, and truly on top of everything. Even when a side of mashed potatoes was initially forgotten, it wasn’t a big deal at all, as she and another team member quickly made it right. The manager, Shweta, also personally stopped by our table, which made us feel genuinely welcomed and valued. The food was incredible. The steak and ribs were cooked perfectly - the ribs fell right off the bone, and the steak was medium just as requested. Our son absolutely loved the mac and cheese, and the staff was very patient and attentive with him, which we truly appreciated. My husband, who we were celebrating for his birthday, was surprised with a sweet, private happy birthday song and the Thunder From Down Under dessert, which was delicious. Our son also got a free dessert during this dining experience- what a treat! With how expensive dining out has become, we’re more selective about where we go, and this location delivered. While the price point is typical for delicious steak and ribs- and delicious- you get what you pay for. The atmosphere was warm, family-friendly, not overly loud, and genuinely welcoming to guests of all backgrounds. Excellent service, excellent food, and a great place for families. We will definitely be back and highly recommend this location.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.