McDonald's

3.7
1182 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1 Varnum Ave, Lowell, MA
01854, United States

Hours

Reviews

3.7
1,182 reviews
5 stars
500
4 stars
235
3 stars
181
2 stars
67
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including incorrect orders, long wait times, and rude staff.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about stale or improperly prepared items.

Cleanliness

The restaurant was noted for being clean, although some customers reported issues with the cleanliness of the dining area.

Staff Performance

While some staff were praised for their friendliness and helpfulness, others were criticized for being inattentive or unprofessional.

Order Accuracy

Numerous customers experienced problems with missing items or incorrect orders, particularly in the drive-thru.
  • DM
    Diana Morse
    Oct 25, 2025
    2.0
    Just bought a big breakfast. Order #240 at Varnum Ave Lowell. There were No pancakes. Also got a bacon, egg cheese biscuit, the bisquit is soggy.
  • RY
    Riedana Yan
    Sep 27, 2025
    3.0
    They changed managers and have since had poorer service. Things like missing items for mobile order or replacing items with smaller value items. More recently and specifically, I had a mobile order code that I told to the drive-thru Cashier, and their response was we don't have that code come to the second window. I get to the second window and then they proceed to tell me that I never told them the code and to go back around. The cashier did not admit to saying that he didn't see the code and told me to go to the second window.
  • VJ
    Vamshikrishnajain Janumula
    Sep 19, 2025
    5.0
    Good
  • MG
    Miranda G
    Sep 18, 2025
    1.0
    Learn how to read
  • EK
    Elaina Karabinos
    Sep 5, 2025
    5.0
    Some of the most sweetest McDonald’s workers I’ve ever met. Parking was tough and near busy road.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1 Varnum Ave, Lowell?

McDonald's at 1 Varnum Ave, Lowell is open 24 hours a day, seven days a week.

Does McDonald's offer drive-thru service at this location?

Yes, McDonald's offers a drive-thru service open 24/7 at this location.