Many customers praised the food for being fresh, flavorful, and well-prepared, although some reported issues with specific dishes being undercooked or greasy.
Service Experience
While many reviews highlighted friendly and attentive service, there were notable complaints about rudeness from staff and long wait times during busy periods.
Atmosphere
The restaurant's atmosphere received positive feedback for being clean and modern, though some found the music too loud and distracting.
Takeout Reliability
Customers frequently mentioned that takeout orders were generally accurate and satisfying, although there were a few reports of missing items or incorrect orders.
Pricing Concerns
Several reviews indicated that while the food quality was good, some customers felt that the prices were high relative to portion sizes and overall value.
TT
tv2vgt
Nov 9, 2025
5.0
Just happened to pick this place at random because it was on my way. Glad I did. It was excellent.
MV
Matthew Vernick
Nov 7, 2025
5.0
The family nest was great but the cashew chicken was flavorless
CC
cj Cj
Oct 30, 2025
5.0
The food and atmosphere was excellent. I would definitely recommend. The drinks are made perfectly.
DH
Deborah Harrington
Oct 22, 2025
5.0
The food is always super hot and very fresh… all while being prepared quickly. Jade Lowell is our go-to for take-out!
PD
Paul DeSisto
Oct 20, 2025
5.0
Got a large takeout order for a family party. I ordered online. Whole order was correct. Staff helped me out to the car with order.Food was done on time. Everyone loved the food!! Fresh and hot and delicious. We are Chinese food snobs too. We were not disappointed! I highly recommend them!!
Frequently Asked Questions About Jade Lowell Restaurant
What are the regular opening hours for Jade Lowell Restaurant?
Jade Lowell Restaurant is open from 11:30 AM to 9:30 PM Monday through Thursday, from 11:30 AM to 10:30 PM on Friday and Saturday, and from 12:00 PM to 9:30 PM on Sunday.
Does Jade Lowell Restaurant offer delivery and in-store pickup services?
Yes, Jade Lowell Restaurant offers both in-store pickup and delivery services.
Where is Jade Lowell Restaurant located?
Jade Lowell Restaurant is located at 165 Thorndike St, Lowell, MA 01852, USA.
What types of cuisine does Jade Lowell Restaurant serve?
Jade Lowell Restaurant serves Asian Fusion cuisine including Chinese, Japanese, sushi, noodles, seafood, and vegetarian options, along with a cocktail bar and bubble tea.
What is the price range of Jade Lowell Restaurant?
The price range at Jade Lowell Restaurant is considered to be moderate, rated as TWO.
Where can I view Jade Lowell Restaurant's menu online?
You can view the menu online at https://jadelowell.com/menu
Can customers place orders from Jade Lowell Restaurant online?
Yes, orders can be placed online through https://jadelowell.com/menu
What are the takeout hours for Jade Lowell Restaurant?
Takeout is available Monday through Thursday from 11:30 AM to 9:30 PM, Friday and Saturday from 11:30 AM to 10:30 PM, and Sunday from 12:00 PM to 9:30 PM.
Which nearby public transportation options can help customers get to Jade Lowell Restaurant?
Customers can use the Lowell Regional Transit Authority bus station, MBTA Lowell Station, Lowell Train Station, Gallagher Terminal Station, and the Lowell Line Commuter Rail to reach Jade Lowell Restaurant.
What nearby landmarks and attractions are close to Jade Lowell Restaurant?
Nearby landmarks include the Thorndike Exchange, Keith Academy, and The Jade Dragon School, along with the Greater Lowell Family YMCA, offering visitors options for sightseeing, shopping, fitness, and activities before or after dining.
Are there other dining options near Jade Lowell Restaurant?
Yes, nearby dining options include Gentleman James restaurant, Dragonfly Cafe, and Dunkin' Donuts, providing a variety of choices for customers in the area.