Brand Certified
Dunkin'
3.7(259 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
560 Bridge St, Lowell, MA
01850, United States
Certified by Dunkin' • Feb 22, 2026
(978) 710-7884
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
259 reviews
5 stars
125
4 stars
39
3 stars
34
2 stars
11
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including incorrect orders and rude staff.
Order Accuracy
Many reviews highlighted issues with order accuracy, with customers receiving wrong items or incomplete orders.
Staff Friendliness
Some customers praised specific staff members for their friendliness and helpfulness, though this was inconsistent.
Cleanliness and Food Safety
Several reviews mentioned concerns about cleanliness and food safety, including reports of food poisoning and unsanitary conditions.
Speed of Service
Customers noted slow service, particularly during busy times, leading to long wait times.
- TKtom kostaDec 17, 20251.0Horrible customer service from the part time workers , the regular people are great and friendly I will add but whenever they are not there it's been a headache experience
- TGT.k GrecoDec 16, 20251.0Some of the workers are on point and I have no complaints when they are on shift , but the majority of the workers here 3/5 times can't make a regular hot coffee without somehow messing it up whether it's giving me a small cup and charging me a large or medium or adding extra cream when I never asked for anything but regular, not sure if it's personal or carelessness but besides the location which is on a convenient area this might be the worst dunkin in the Greater Lowell area and that's probably the nicest way I can put it .
- JCJordan CarrollNov 1, 20251.0Order was made wrong twice. I asked for an iced coffee with cream, sugar, and flavoring, but received plain coffee with no ice or flavoring both times. Staff remade it, but it was still incorrect. Attention to detail needs improvement
- CPCrystal PrinceSep 26, 20251.0Horrible service. Yesterday I went here and both my drinks were made wrong and I forgot my Sandwich when I came back to get a refund The manager was not there so they told me to come back in an hour. When I came back in an hour they tried to tell me I couldn't get a refund that they would remake my stuff. I did not want my stuff remade. Then the employee who made the food tried to tell me that I took the sandwich twice. So they were accusing me of stealing food that I purchased and never received. Then I told the manager I want my refund. You can look on the camera if you want to to see that I did not get my food. The manager then apologized and gave me my refund. But it is just so ridiculous and very upsetting that I had to go through all of that. I will never go here again .
- JDJim DugganJun 17, 20161.0Terrible!!! They were more concerned about watching videos on their cell phones. Very rude!
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Lowell, MA?
Dunkin' Lowell is open Monday to Friday from 4:00 AM to 7:00 PM, and on Saturday and Sunday from 5:00 AM to 7:00 PM.
What types of meals does Dunkin' Lowell serve?
Dunkin' serves breakfast, lunch, and brunch, offering a variety of breakfast sandwiches, donuts, coffee, and more.
Does Dunkin' in Lowell offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can I order Dunkin' products ahead of time from this location?
Yes, you can order ahead using the Dunkin' mobile app or through their online ordering system for a fast grab and go experience.
What are some popular holiday drinks available currently at Dunkin' Lowell?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and a Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru service?
No, this specific Dunkin' location does not have a drive-thru service but offers delivery and curbside pickup options.
What payment methods are accepted at Dunkin' Lowell?
Dunkin' Lowell accepts both debit and credit card payments.
Is free Wi-Fi available at the Dunkin' in Lowell?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
I'm visiting DCU Lowell nearby; can I easily stop by Dunkin' for a coffee?
Absolutely! Dunkin' is conveniently located near DCU Lowell, making it easy to grab coffee or breakfast before or after your visit to the credit union.
Are there places near Dunkin' where I can run errands after grabbing a snack?
Yes, near Dunkin' you will find places like the Bank of America Financial Center, 7-Eleven convenience store, and the In & Out Laundromat, allowing you to combine errands with your visit.
Can I visit St. Michael Parish or Saint Michael School after enjoying breakfast at Dunkin'?
Yes, both St. Michael Parish and Saint Michael School are nearby, so you can easily stop by these community landmarks before or after your meal at Dunkin'.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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