Dunkin'

3.8
250 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
185 Woburn St, Lowell, MA
01852, United States

Hours

Reviews

3.8
250 reviews
5 stars
122
4 stars
53
3 stars
26
2 stars
11
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and slow service.

Food and Beverage Quality

Many reviews mentioned issues with food and drink quality, such as cold items, incorrect orders, and stale products.

Staff Attitude

While some customers praised friendly staff, others noted rudeness and lack of attentiveness from employees.

Consistency

The location was described as inconsistent, with experiences varying significantly between visits.
  • SH
    Sebastian H
    1 day ago
    1.0
    Hot drink was cold and didn't have much coffee in it. Also order took a while to prepare despite it just being one macchiato.
  • JT
    Jennevie Thomas
    Dec 9, 2025
    1.0
    I usually don’t leave reviews if something gross I just go about my day but recently in the afternoon time when I get anything from here it is disgusting the coffee taste watery and the food is never warm like a snack and bacon should not have the cold grease mark on it if it was warm up I always go too this dunks but per recently the new employee can’t make a coffee to save there life specifically the employee the the blonde buzz cut that has an attitude every time I have seen him save ur money and stomach pain and go elsewhere
  • HM
    Hope Misterek
    Dec 5, 2025
    1.0
    Always the rudest people. Never say thank you and super rude taking your order barking out questions that they don’t listen to the answer. I’ve had people wiping their nose with their hand all over their face and handing me food.
  • TH
    Timothy Harris
    Nov 28, 2025
    4.0
    Good doughnuts and coffee. Staff was aloof.
  • MV
    mari verissimo
    Oct 26, 2025
    1.0
    always get orders wrong , hot drinks come cold, food always has burnt oven taste on it. workers don’t care for quality service had to take my order back twice because they kept getting it wrong. every time i go here they’ve never gotten my order correct on first try.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Lowell, MA?

Dunkin' at 185 Woburn St in Lowell, MA is open Monday through Friday from 4:30 AM to 10:00 PM, Saturday from 5:00 AM to 10:00 PM, and Sunday from 6:00 AM to 10:00 PM.

Does the Dunkin' location in Lowell offer delivery and curbside pickup?

Yes, this Dunkin' location offers delivery service and curbside pickup options for customer convenience.