Dunkin'

3.9
248 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
185 Woburn St, Lowell, MA
01852, United States

Hours

Reviews

3.9
248 reviews
5 stars
121
4 stars
53
3 stars
26
2 stars
12
1 star
36

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including wrong drinks and missing items.

Service Speed

Customers experienced slow service, particularly in the drive-thru, with long wait times reported.

Staff Attitude

Feedback on staff varied, with some praising friendly service while others noted aloofness and poor customer care.

Product Quality

There were mixed reviews on product quality, with some enjoying the coffee and donuts, while others complained about stale items and incorrect drink preparations.

Cleanliness and Environment

Some customers mentioned cleanliness issues and a chaotic environment, particularly during busy times.
  • HM
    Hope Misterek
    1 day ago
    1.0
    Always the rudest people. Never say thank you and super rude taking your order barking out questions that they don’t listen to the answer. I’ve had people wiping their nose with their hand all over their face and handing me food.
  • TH
    Timothy Harris
    Nov 28, 2025
    4.0
    Good doughnuts and coffee. Staff was aloof.
  • LM
    Luiz Man
    Nov 3, 2025
    5.0
    Comida boa e barata
  • MV
    mari verissimo
    Oct 26, 2025
    1.0
    always get orders wrong , hot drinks come cold, food always has burnt oven taste on it. workers don’t care for quality service had to take my order back twice because they kept getting it wrong. every time i go here they’ve never gotten my order correct on first try.
  • KS
    Kevin Sengkeomixay
    Oct 15, 2025
    1.0
    You guys served me a crossiant sandwich with a hair in it. It was melted to the cheese

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Lowell, MA?

Dunkin' at 185 Woburn St in Lowell, MA is open Monday through Friday from 4:30 AM to 10:00 PM, Saturday from 5:00 AM to 10:00 PM, and Sunday from 6:00 AM to 10:00 PM.

Does the Dunkin' location in Lowell offer delivery and curbside pickup?

Yes, this Dunkin' location offers delivery service and curbside pickup options for customer convenience.