Dunkin'

3.2
79 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
980 Chelmsford St, Lowell, MA
01851, United States

Hours

Reviews

3.2
79 reviews
5 stars
30
4 stars
10
3 stars
10
2 stars
7
1 star
22
  • JP
    Jason Popy
    Sep 13, 2025
    2.0
    The guy there who has a watch on his wrist, looks to be a bout 45, was doing a bad job. I was hopping to get a nice ice pumpkin spice latte with cold foam, but instead I got something way different, plus the fact I watched him mess up 3 other orders while I was there, then when it was my turn at the register he couldn’t even work the thing.
  • CY
    Christopher Huntley (youcancallmemaurice)
    Jul 30, 2025
    1.0
    I was hoping to get a coffee but the employees were standing around saying "we have a large order you'll have to wait". This guy was waiting and said hey I need to get to work it's one bagel. The woman with grey hair seemed to choose to escalate him rather than expedite him. This led to a shouting match where she's screaming at the customer and the younger woman walked away to the cashier side. The guy was useless in this whole event. The woman told the guy he wasn't getting any food and banned him from the store so he was screaming because he obviously wanted a refund and instead of one of the two other employees refunding him the woman in the screaming match had to. I left because that was out of control. This place was always slow and bad at their jobs but this was beyond anything I've ever witnessed. Absolute insanity. Everyone should be fired. Dunkin should just close this location as it's a total failure. Maybe the worst Dunkin location ever.
  • VK
    vlad kolosov
    Jul 25, 2025
    1.0
    Never put brown sugar into my coffee and also never put bacon into my damn bacon egg n cheese 😡
  • GG
    greg gray
    Jun 29, 2025
    1.0
    all the employees literally suck. whoever was working 11 AM June 29.2025 sucks. yall don’t know how easy u have it with no drive thru yall got 4 customers talking about “oh we in a rush” babe… make the damn coffee it takes 10 seconds maybe if u guys knew how to do ur job ur “rush” would’ve been out the door in five minutes
  • MG
    Michelle Gallant
    Jun 3, 2025
    1.0
    I waited 45 minutes for a mobile order. Then they told me they didnt even have the sour dough bread to make my sandwich so I opted for a bagel... which was rubbery. Gross. I won't be coming here again since its a constant thing.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 980 Chelmsford St, Lowell, MA?

Dunkin' at 980 Chelmsford St is open Monday to Friday from 4:30 AM to 7:00 PM, and on Saturday and Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services for your convenience.