Dunkin'

3.9
351 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
515 Pawtucket Blvd, Lowell, MA
01854, United States

Hours

Reviews

3.9
351 reviews
5 stars
186
4 stars
68
3 stars
36
2 stars
14
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude employees and incorrect orders.

Employee Attitude

While some employees were noted as friendly, many reviews highlighted instances of rudeness and unprofessional behavior.

Order Accuracy

A significant number of customers experienced issues with their orders being incorrect or not made as requested.

Cleanliness and Atmosphere

The store was generally described as clean, but some customers noted a lack of atmosphere and issues with food presentation.

Speed of Service

Some customers appreciated the quick service, especially in the drive-thru, while others reported long wait times.
  • NS
    Norma Santiago
    Sep 5, 2025
    5.0
    Very friendly workers
  • KM
    Kayla Mulloy
    Sep 2, 2025
    1.0
    Coffee is literally never made the way I ask. The blonde guy who always works the drive through is very nice and seems to be the only person there who cares even a little bit
  • AL
    Ana Lorenzo
    Aug 23, 2025
    1.0
    Was met with horrible service at the window, kid handed me the wrong drink and was basically being a flirt. His hair was down and he was not paying attention at all, was there at least a few minutes before he even bothered to look over to cash me out. All that time to make sure my order was correct and did not use it to his advantage. Ridiculous!
  • DM
    Dragon Mon
    Aug 19, 2025
    1.0
    Just wanted to get my breakfast this morning literally thought the guy with tattoos , black shirt, and hat backwards wanted to fight for dunkin man grow up if you hate your job and people quit ! First off I get to the window yells at me my total then gives me death looks practically throws my food at me rolls his eyes and again yells at me have a good day this guy should be FIRED very rude and nasty for no reason at all won’t be coming back to this location which is a shame because it’s always been a good dunkin as long as this guy works here I WILL NEVER come back fire this guy because he’s going to ruin the reputation of this dunkin ! 1 star is very high for the experience I had this morning ! Don’t come here anyone while this guy still has a job because he will be rude and nasty to you as well over Dunkin’ !
  • EL
    Erica Lagasse
    Aug 2, 2025
    1.0
    Says open at 5am but sat in drive thru for 20 minutes and said nothing. Change your hours.

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Lowell, MA?

Dunkin' in Lowell, MA is open from 4:00 AM to 9:00 PM Monday through Friday and from 5:00 AM to 9:00 PM on Saturdays and Sundays.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.