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Dunkin'

3.9
(355 reviews)

Business Details

515 Pawtucket Blvd, Lowell, MA
01854, United States
(978) 788-2071
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
515 Pawtucket Blvd, Lowell, MA
01854, United States

Hours

Reviews

3.9
355 reviews
5 stars
187
4 stars
68
3 stars
37
2 stars
14
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and inattentive service, particularly at the drive-thru, with complaints about incorrect orders and poor customer interactions.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including incorrect drink preparations and missing items.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness of the store and the friendly atmosphere, while others noted issues with the overall environment and service quality.

Speed of Service

While some customers experienced quick service, others reported long wait times, especially during peak hours.
  • ER
    elizabeth Raposo
    3 days ago
    1.0
    They hire a crew of workers , who shut all the blinds , keep lights off drive the sales low because they don't like the job they work. I think corporate should evaluate this location and its employees probably don't let them have access to the lights since they shut them off to make people think its closed. Went by during the snow storm after plowing and the lights were off. They shut the dunkin sign light off as well. Its every night and when they don't feel like dealing with customers.
  • BD
    Baby Doll
    Jan 2, 2026
    1.0
    Went in at 12pm for food got told they cleaning ovens don’t get why you would clean all ovens at the same time during lunch hour then at night time they don’t want customers to go there so they leave all outdoor lights off including drive three which is a safety hazard and someone can legit fall from them purposely leaving lights off so people can think there closed till someone gets injured and sues the crap out of Dunkin’s
  • NS
    Norma Santiago
    Sep 5, 2025
    5.0
    Very friendly workers
  • KM
    Kayla Mulloy
    Sep 2, 2025
    1.0
    Coffee is literally never made the way I ask. The blonde guy who always works the drive through is very nice and seems to be the only person there who cares even a little bit

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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