Brand Certified
Dunkin'
3.8(547 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
443 Chelmsford St, Lowell, MA
01851, United States
Certified by Dunkin' • Feb 22, 2026
(978) 788-2063
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
547 reviews
5 stars
269
4 stars
101
3 stars
57
2 stars
24
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Speed of Service
Customers consistently complained about slow service, particularly in the drive-thru, with long wait times reported even when the store was not busy.
Coffee Quality
While some customers praised the coffee, many others noted issues with burnt or poorly made drinks.
Cleanliness
Several reviews mentioned that the restaurant was dirty and in need of maintenance, impacting the overall experience.
- KPKendrick PJan 30, 20261.0Never ordering here again. You have works smelling like cigarettes, a dead and mute person working the register. God bless her heart but is that really an appropriate place to have her working? And these people want minimum wage raises smh. A clear indication of where our country and work force has fallen. Do better and be better. If any other business was rated 3/5 stars, it’d be shut down
- MSMatilda SeamJan 19, 20261.0Truly unprofessional. Why did this girl say “idk can you” when I went to order my coffee? Then she proceeded to giggle and make childish noises. Laughing and making smart remarks. Whoever they have working at the front needs to be evaluated or need to learn how to perform better customer service. Acting like a child when trying to order coffee is uncalled for. It makes an individual feel that their coffee wasn’t make safely or properly. Next time I experience this, it’s being reported to the higher up. Very weird energy.
- DHDan HoranDec 13, 20251.0Do yourself a favor and don't ever go here especially drive through You will be locked in and trapped with nowhere to go and they are the slowest store I've ever been to. Food was barely above meh. Coffee was disgusting.
- JRJeannie RDec 8, 20255.0Sure, this Dunkin isn't in the best area in Lowell, but honestly whatever they have been doing recently is working, the staff is great and I never get that burnt coffee that I get from other locations in Lowell.
- ICIsabelle ClessDec 7, 20252.0This place is so convenient to me so I keep going but it’s really hit or miss… at least 50% of the time the coffee is super burnt tasting to the point where it’s almost undrinkable.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Lowell, MA?
Dunkin' in Lowell, MA is open daily from 3:30 AM to 9:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What are some of the new holiday drinks available at Dunkin'?
New holiday drinks include the Cookie Butter Cloud Latte and Berry Sangria Refresher, with the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
Can I order ahead using a mobile app for faster service?
Yes, you can order ahead using the Dunkin' mobile app available for iOS and Android for a fast grab-and-go experience.
What kind of food and beverages does this Dunkin' location specialize in?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' has a drive-thru service for customer convenience.
Are there any convenient places to visit near Dunkin' for shopping or refreshments?
Yes, nearby you can find 7-Eleven convenience store offering coffee and snacks, Vientiane Market grocery store, and Walgreens pharmacy and convenience store.
What nearby dining options are available around Dunkin' in Lowell?
Nearby restaurants include Wah Sang Restaurant (Chinese), Wendy's (fast food/burger), Pho Da Lat Restaurant (Vietnamese/Chinese), and Jimmy's Pizza Too (American pizza).
Are there any nearby religious or community places near Dunkin'?
Yes, nearby churches include Igreja Assembleia De Deus Ministerio Missao, Iglesia Pentecostal Unidos En, TDM Church Lowell, and Ushindi Church for community and worship.
Can customers in Lowell visit other Dunkin' locations nearby?
Yes, another Dunkin' location is nearby, offering similar donuts, coffee, and smoothie juice bar options.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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