Dunkin'

4.1
460 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lowell, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
290 Central St, Lowell, MA
01852, United States

Hours

Reviews

4.1
460 reviews
5 stars
248
4 stars
101
3 stars
53
2 stars
16
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied widely, with some praising friendly staff while others reported rude behavior and poor customer service.

Cleanliness

The cleanliness of the establishment received mixed reviews, with some customers noting a clean environment while others reported dirty bathrooms and trash on the floor.

Order Accuracy

Many customers expressed frustration with incorrect orders, particularly regarding drinks and food items, indicating a need for improvement in order accuracy.

Atmosphere

The atmosphere was described as busy and sometimes uncomfortable due to the presence of homeless individuals nearby, impacting the overall experience for some customers.

Product Quality

While many customers enjoyed the coffee and food, there were complaints about inconsistent quality, particularly with specific items like donuts and hot chocolate.
  • MD
    Martin Dyck
    Nov 2, 2025
    5.0
    Excellent service.
  • PM
    Patricia McDowell
    Oct 18, 2025
    5.0
    No drive thru at this Dunkins but the lady working by herself early in the morning was super nice and made everything correct. I would recommend!!
  • SS
    Samantha
    Oct 10, 2025
    1.0
    Food i did not get the opportunity to experience as I was verbally attacked by the coffee maker behind the register upon entering the establishment. The service I have recieved there was absolutely unacceptable. That same masked woman with the audacity to verbally attack paying customers also aggressively ripped the chair I sat beside in an effort to put me in fear so I would leave there. The place is not well maintained there is trash all over the floor like the coffee makers they have behind the counter. This woman works the early morning shift is maybe in her early 40s and still to this day wears a mask even 6 years after covid requirements suggested this. I assume it's so she can treat her bosses paying customer's less then the trash that she wouldn't take the time to pick up off the floor, she walks on while she's ushering paying customers out of the door with threats of harm and intimidation tactics. This is not typical to encounter in any place of business nor should any consumer anticipate inappropriate treatment of paying customers by staff even if you are a cashier at dunks your not exempt from that standard of consumer care.
  • BL
    barry lozzi
    Mar 5, 2020
    5.0
    Great place for coffee

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 290 Central St, Lowell, MA?

Dunkin' at 290 Central St, Lowell, MA is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.