McDonald's

3.5
1123 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
I-95 / Rte 128 North (Service Plaza), Lexington, MA
02421, United States

Hours

Reviews

3.5
1,123 reviews
5 stars
422
4 stars
222
3 stars
184
2 stars
90
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews highlighted cold, poorly prepared food, with complaints about the freshness and taste of items.

High Prices

Customers frequently noted that prices were significantly higher than typical McDonald's locations, especially for basic items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and overall lack of cleanliness in the restaurant.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • JP
    Joe Plett
    2 days ago
    4.0
    It's MacDonald's. The only factor that really counts is consistency. And this location delivers the expected McDonald's experience. Affordable food served fast, hot and courteously. Since it's in a highway service plaza the crowd is travelers eager to get on their way. No disruptive teens or unruly children to speak of. It's very efficient and business like. Everyone simply wants to get what they came for and be on their way. That's the true purpose of every business in this service area and McDonald's does it with their well known efficiency.
  • WG
    Willow Gagne
    3 days ago
    5.0
    THERE WAS A YEAST INFECTION IN MY FRIES
  • RH
    RJ Hooper
    Nov 10, 2025
    2.0
    I don’t review a lot but i do come to this mcdonald’s a lot. I believe this location just doesn’t have sauce. Everytime i place an order my sauce packets are not included despite being in the receipt. They mess up my burger everytime i go there. I order on the app i really don’t u derstand how they could ever mess it up. but 80% of the time im not happy
  • BC
    Benjamin Cohen
    Oct 18, 2025
    1.0
    Employees are physically incapable of not putting mustard on burgers.
  • SB
    Steve Battle
    Oct 16, 2025
    1.0
    Drive-thru order. Ask for no pickle, it was on the order ticket, but pickles were still on the food. Fries were cold. Attendant couldn't understand the numbers you gave them for the order. Bad food bad service, I give a zero if possible

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours at the Lexington I-95 / Rte 128 North location?

Delivery is available 24 hours a day, 7 days a week at the Lexington I-95 / Rte 128 North location.

Does this McDonald's location offer drive-through service?

Yes, the drive-through is open 24/7 at this McDonald's location.