Location.com logo
Brand Certified

McDonald's

3.5
(1135 reviews)

Business Details

(781) 861-1144
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
I-95 / Rte 128 North (Service Plaza), Lexington, MA
02421, United States

Hours

Reviews

3.5
1,135 reviews
5 stars
426
4 stars
223
3 stars
188
2 stars
90
1 star
208

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Food Quality

Many customers reported cold, poorly prepared food, with several instances of incorrect orders and unsatisfactory meal quality.

Pricing

Customers frequently noted that prices were significantly higher than typical McDonald's locations, especially given the quality of food and service.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and overall cleanliness issues at the location.
  • JH
    j-l hitmakerz
    Feb 7, 2026
    1.0
    Terrible service was in line for 15 minutes no one took my order they were more worried about the drive thru and it wasn’t even that busy won’t be back had to go few exits up
  • RB
    Ramsey Brown
    Jan 5, 2026
    1.0
    If you want to pay double the amount for anything off the highway go for it. But 2 burritos which should cost 4$ were 8$ there, close to 11 for meal. Just there to rip off highway goers. Ended up getting the burrito and was so much worse than off highway. Was cold and everything to one side. Horrible.
  • RT
    R T
    Dec 30, 2025
    1.0
    The woman (Beverly) at the overnight drive thru service not only didn’t apply my $3 off a $15 or more order but when I asked at the window she stated it was applied. Once I received the receipt there was no discount applied. She was beyond rude and disrespectful, she told me tough luck and deal with it. Service was terrible and she lied directly to my face.
  • JP
    Joe Plett
    Nov 22, 2025
    4.0
    It's MacDonald's. The only factor that really counts is consistency. And this location delivers the expected McDonald's experience. Affordable food served fast, hot and courteously. Since it's in a highway service plaza the crowd is travelers eager to get on their way. No disruptive teens or unruly children to speak of. It's very efficient and business like. Everyone simply wants to get what they came for and be on their way. That's the true purpose of every business in this service area and McDonald's does it with their well known efficiency.
  • WG
    Willow Gagne
    Nov 21, 2025
    5.0
    THERE WAS A YEAST INFECTION IN MY FRIES

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours at the Lexington I-95 / Rte 128 North location?

Delivery is available 24 hours a day, 7 days a week at the Lexington I-95 / Rte 128 North location.

Does this McDonald's location offer drive-through service?

Yes, the drive-through is open 24/7 at this McDonald's location.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: