Wendy's

Reviews

• KE

  Kathryn E

  Jan 23, 2026
  5.0
  We had lunch at Wendy’s, 23 Commercial Rd in Leominster Mass and had a really great time. My husband, brother and their Mother and I spent the day getting her ready for the upcoming snow storm. It was crazy busy at the grocery store. We needed a quick place to stop for lunch that had varying food options for different diets . I ordered with the app and everything was ready and correct when we got there. The dining area was clean, nice tables and chairs. We were greeted and connected with a wonderful manager named Nadine, who I’d like to say made this visit special. She really made us feel cared for and included. All the employees were friendly and helpful, maybe a reflection of her leadership. They are all doing a great job!
• SE

  S E

  Jan 1, 2026
  1.0
  Ordered ahead and arrived 15 minutes later via drive thru. No other customers in line except random cars idling all over and in the way of customers entering the lot and after 5 minutes, I was asked to pull up or wait another 7 or or so minutes because the fries weren’t done. Worker brought my bag out, I drove 15 minutes home and guess what? NO FRIES!! I call back to request a refund but told I can just come in and get them or get the money. I explain I don’t have time to go out of my way to correct a mistake they made and ended the call without resolution after speaking with someone who identified himself as a manager. It wasn’t busy so I don’t understand how two of eight items can be forgotten after telling me to wait.
• JB

  Jenn Brown

  Dec 2, 2025
  2.0
  The service is amazing, the staff are always nice BUT I do ALWAYS get sick when I eat here. Im not sure if its a cleanliness issue or expired food being served but this is the only fast food location I get sick at. The 1 star rating has nothing to do with the staffing in terms of service. But something is off about the food.
• DD

  Dustin Deshiro

  Nov 25, 2025
  2.0
  Wendys is another place going downhill. Went in today to this location that used to have a nice sunroom (gone), ketchup dispensers don't work and now corporate gets rid of Sweet & Sour sauce, at a place that offers a kids meal, and replaces it with two spicy options!! Not sure who is making decisions for this company, but they really need to reevaluate their choices. Also, one large table buried in the managers paperwork preventing it from being used by the customer.
• DR

  D R

  Oct 22, 2025
  1.0
  Date of Visit: October 11, 2025 I visited this Wendy’s with my partner around 11:00 PM. From the start, the experience was frustrating. The drive-thru was cash only, and after being asked to wait, no one responded—we sat in silence saying “hello” into the speaker. Eventually, the cashier returned and confirmed she could break a $100 bill. We ordered spicy nuggets with sweet chili sauce and a spicy chicken sandwich meal with a large Sprite. Total was $17.60. I paid $100 and was given $63.44—$18.96 short. I counted the change immediately and stayed at the window trying to get the cashier’s attention. She ignored me and disappeared. My partner got out and spoke to another employee. The cashier, Cheyenne, returned and accused me of hiding the money—while looking me in the eye and smirking. Both my partner and I heard her clearly. She never addressed me directly and gave contradictory explanations: first she said the change was correct, then blamed others, then said she couldn’t open the till. She told me to call the store in the morning to speak with the regional manager and said she was a manager herself. I called the next day—the voicemail wasn’t even set up. She lied After leaving, we realized we never got a receipt. We returned and were told they couldn’t provide one due to the cash-only system. I remained calm and respectful throughout. I’ve worked in hospitality—I know what good service looks like. This wasn’t it. Cheyenne’s behavior was unprofessional and biased. When her story didn’t hold, she shifted blame to her two colleagues of color. Race wasn’t a factor until she made it one. Key concerns: • Mishandled cash • Accusation of theft • No communication or resolution • Disruption to other customers • No receipt • Voicemail not set up • Dishonesty from a manager • Deflection of blame onto colleagues of color I will not be returning. You will not see my money, my face, or my support again. I’ll be contacting corporate—this location has a pattern of poor service.

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