Brand Certified
McDonald's
3.3(524 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
Mass Tpke / I-90 East (Service Plaza), Lee, MA
01238, United States
Certified by McDonald's • Feb 22, 2026
(413) 243-4666
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.3
524 reviews
5 stars
167
4 stars
102
3 stars
99
2 stars
43
1 star
113
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times and poor service, with some leaving without their orders.
Food Quality
Feedback indicated inconsistent food quality, with some items being fresh while others were stale or poorly prepared.
Cleanliness
Many reviews highlighted unsanitary conditions, particularly in the bathrooms and food preparation areas.
Staff Attitude
Several customers experienced rude or unhelpful staff, contributing to a negative overall experience.
Pricing Concerns
Customers frequently noted that prices were higher than expected, especially for a fast food restaurant.
- ASAyden SausvilleJan 29, 20261.0After hearing “be with you in a moment” we didn’t hear from an employee for 30 minutes. Drive thru was empty, only people in line and lobby was empty when we went around front. After waiting for 30+ minutes we left with no food and still didn’t hear the employee again. Terrible service!
- MWMatthew WolfeJan 28, 20261.0Waited 30 mins and they didn’t take my order
- BJBad JujuJan 20, 20263.0At this rest stop just over the MA border from NY on the pike, it's not very good. If you 'must', and no choice, to stop, it will cover that. However the next exit after this one in MA is much better. Here, the bathroom's were dingy and ordering at this McDonald's has been tough on more than one occasion. It's not the cheapest McDonald's, just as you would expect in a rest stop. We had difficulty communicating with the person who is taking our drive through order, it was clear English was not their first language They ended up putting somebody else on the speaker to take our order. WhileI have great patience with people who are still learning our language, that person should be on another task, until they ramp up. When we arrived at the window there was a group of the three people who were just standing around laughing. The food was good, the service was quick (apart from ordering) but next time We are traveling back from Canada, we'll remember to take the following exit.
- DSDean SmartJan 15, 20264.0Lee Plaza
- MHMichelle HarveyJan 11, 20261.0I was upcharged on a "Free" happy meal reward. The cashier verbally told me it was because I got "extra fries", yet other McDonalds do not upcharge when the apple slices are swapped for an extra baby fry. Then I found the receipt, and saw the upcharge was actually for the soda...which *I* had to fill at the fountain. Again, this is not something that happens at any of my local McDonald's. I am not local to the area, just passing through on my way to visit a family member in the hospital. I was already stressed and literally had no cash on me. I was redeeming the reward for my son and did not eat myself.
Frequently Asked Questions About McDonald's
What are the opening hours for this McDonald's location?
This McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's offers a drive-thru service every day from 6:00 AM to 11:00 PM.
Where is this McDonald's located?
It is located at Mass Tpke / I-90 East (Service Plaza), Lee, MA 01238, USA.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there mobile ordering options available for this McDonald's?
Yes, you can order through the McDonald's App for both iOS and Android, and also use mobile ordering and mobile offers services.
Does this McDonald's offer WiFi for customers?
Yes, WiFi is available at this McDonald's location.
What nearby fast food restaurants are close to this McDonald's?
Nearby fast food options include Lee East Burger King, Fresh City, D'Angelo Grilled Sandwiches, and Papa Gino's.
Are there any nearby travel or service plazas near this McDonald's?
Yes, the Lee Service Plaza Eastbound and Lee Rest Stop (Mass Pike) are close by, useful for travelers stopping for food or gas.
What other amenities can customers find near this McDonald's?
Nearby you can find gas stations like Gulf and Gulf Express, an EVgo Car Charging Station, and banking services such as Bank of America.
How can customers earn rewards or discounts at this McDonald's?
Customers can join MyMcDonald's Rewards to earn points for free food. More details are on the official MyMcDonald's Rewards website.
Brand Certified Facts from McDonald's
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Certified February 22, 2026Yext Knowledge Graph
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