McDonald's

3.2
1032 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
245 Housatonic St, Lee, MA
01238, United States

Hours

Reviews

3.2
1,032 reviews
5 stars
274
4 stars
215
3 stars
206
2 stars
107
1 star
230

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 30 minutes, for both drive-thru and lobby service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with customers noting that their food was often wrong or incomplete.

Cleanliness

The restaurant was described as dirty and unkempt, with complaints about filthy bathrooms and unclean dining areas.

Staff Attitude

Several customers experienced rude or unhelpful service from staff, contributing to a negative dining experience.

Food Quality

Feedback indicated that food was often cold, poorly prepared, or not fresh, leading to dissatisfaction among customers.
  • RP
    Richard Pargament
    2 days ago
    5.0
    Innovative, fresh food.
  • KK
    kenn king
    4 days ago
    2.0
    Poorly managed not clean
  • MH
    Mark Hynes
    Dec 26, 2025
    1.0
    Get a new strategy. Telling people to park when noone else is in line and bringing food to my window is far slower and more inconvenient. I dont care about your timer.
  • CD
    Chip Denning
    Dec 16, 2025
    5.0
    Becky was the most pleasant McDonald's employee I've ever met. I'm not surprised she's been with McDonald's for 25 years. She's a gem.
  • KL
    Kaleigh Leon
    Nov 30, 2025
    1.0
    Slowest fast food I have ever had. It took 35 minutes to order and get our food for it to ultimately be wrong. While waiting there were several other costumers who also complained their food was wrong

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to midnight, and Friday and Saturday from 5:00 AM to 1:00 AM.

What are the drive-through hours at McDonald's?

Drive-through is open Monday through Thursday and Sunday from 5:00 AM to midnight, and Friday and Saturday from 5:00 AM to 1:00 AM.