McDonald's

3.1
306 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
Mass Tpke / I-90 West (Service Plaza), Lee, MA
01238, United States

Hours

Reviews

3.1
306 reviews
5 stars
75
4 stars
57
3 stars
75
2 stars
25
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews highlighted issues with food quality, including stale items, incorrect orders, and complaints about cleanliness.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, with some describing them as disgusting.

Pricing

Customers frequently mentioned high prices, especially for a fast food establishment, with some feeling it was not worth the cost.

Staff Attitude

Mixed feedback on staff attitude; while some praised individual employees for their kindness, many others reported rudeness and lack of attention.
  • KM
    Katherine Malloy
    3 days ago
    1.0
    Absolute joke of an establishment. Do not waste your time. Took 20 minutes…
  • JP
    Jeremy Page
    Oct 6, 2025
    1.0
    worst McDonald’s out there and that says alot constantly issues. drive thru was “broke” for over a month with no sign. then when you would drive up to see if they were even open the guy would just be using the window as his eating space. employees can’t take the orders correctly because of the language barrier then give you attitude when you tell them they took the order wrong. then today walk in, stand around for 5 minutes as 3 people in the back just stand there talking like they aren’t on the clock and the old lady stares at the fry machine. the old lady that works night at this restaurant is incompetent and should be fired
  • PG
    Pedro Garcia
    Oct 1, 2025
    1.0
    Standing at the counter and workers bs had to walk out because they acted like I was a ghost! Bad service.
  • JR
    James Romeo
    Aug 29, 2025
    1.0
    Worst service ever. Forgot half our meal and drinks. Had no ketchup, no napkins. Not the cleanest either. Cannot recommend unless you are desperate.
  • TH
    thomas holbrook
    Aug 27, 2025
    3.0
    Ordered online and they didn't have something from my order available. Was not offered a refund for said missing item. The food I did get was fresh though. Just a typical McDonald's experience.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Lee, MA?

McDonald's in Lee, MA is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has drive-thru service available daily from 5:00 AM to 11:00 PM.