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Brand Certified

Wendy's

3.8
(933 reviews)

Business Details

99 Winthrop Ave, Lawrence, MA
01843, United States
(978) 682-0565

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
99 Winthrop Ave, Lawrence, MA
01843, United States

Hours

Reviews

3.8
933 reviews
5 stars
426
4 stars
208
3 stars
128
2 stars
48
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Food Quality

Customers reported inconsistent food quality, with complaints about cold food, missing items, and incorrect orders.

Cleanliness and Atmosphere

Several reviews mentioned cleanliness issues and a chaotic atmosphere, particularly with large groups of teenagers.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good service during their visits.
  • DC
    David Chen
    Feb 21, 2026
    1.0
    I’ve never seen a more disorganized crew of incompetency.
  • OL
    Olyvia Leblanc
    Jan 4, 2026
    1.0
    The food was cold and all the” lady” that was taking my order knew was how to scream on the microphone and had an attitude problem she said that she was out of half of the things I’ve wanted to order but I saw all of it on the screen?? like girl do your job and stop arguing with customers I just wanted my FOOD
  • QG
    qgarp (garp)
    Dec 17, 2025
    1.0
    Ordered two meals. One was missing nuggets, the other was cold. I had to go back and ask the counter because they didn’t include the frosty I ordered as well. After asking about it, they seemed annoyed and I proceeded to wait another 15 minutes for a frosty. I spent over half an hour total in this Wendy’s just waiting for food, and I won’t be back. A few people that didn’t appear to be working there were also hanging out at the counter talking to their friend who was working.
  • FC
    Fernando Cruz
    Oct 16, 2025
    4.0
    Great service
  • MN
    Marco Antonio Naranjo
    Oct 14, 2025
    4.0
    The service here is really good, and the place is always clean. I’ve visited several times, even when they’re busy, and they still manage to get orders out in a reasonable amount of time and at the right temperature. The food quality is satisfying overall — nothing to complain about — though since it’s a chain restaurant, I don’t expect perfection (just part of my personal philosophy). That’s why I’m giving 4 out of 5 for the food. What stands out the most is the service from two of the managers! I don’t remember their names, but it’s a bilingual woman and a bilingual man. Both are friendly, quick to offer recommendations, and always have a pleasant, short conversation while taking your order. The whole process is fast and professional. This location is definitely different from the Wendy’s between the Common and Hampshire St. that I reviewed earlier, a much better experience here

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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