McDonald's

3.6
1553 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
50 Broadway, Lawrence, MA
01840, United States

Hours

Reviews

3.6
1,553 reviews
5 stars
683
4 stars
268
3 stars
228
2 stars
112
1 star
262

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and often failing to take orders correctly.

Wait Times

Many customers reported excessively long wait times for both drive-thru and in-store orders, often exceeding 20 minutes.

Cleanliness

While some customers noted that the restaurant was clean, others reported unsanitary conditions, particularly in the bathrooms.

Order Accuracy

A significant number of reviews mentioned that orders were frequently incorrect, with items missing or wrong.

Atmosphere

Several reviews pointed out the presence of homeless individuals around the location, which made some customers feel uncomfortable.
  • LV
    Leonel Valdez
    Nov 7, 2025
    1.0
    Talking to someone who is on the phone and not paying attention to you is uncomfortable.
  • JN
    Juan Nunez
    Oct 24, 2025
    2.0
    Food and staff are fine. The reason for the 2 stars is because of the constant barrage of homeless people camping out at the drive thru window.
  • AS
    Alvarado Santos
    Oct 17, 2025
    1.0
    I went to ask for the bathroom very politely and respectfully. The woman dressed in a green shirt approached and, with a sour face and a bad mood, said, "ay vaya!" Then she only held the button down for about five seconds. I couldn't get in. Then I heard her say, "y esta," like that in Spanish. Honestly, every time I go shopping, I have a bad experience with the employees. They always take orders with a bad attitude. If I couldn't give them one star, I wouldn't.
  • MR
    Mor Rosario
    Oct 14, 2025
    1.0
    La peor comida es aquí en este McDonald's El pan malísimo la soda no saben a nada y sin hielo, la papa parece que estamos comiendo palitos seco de la calle Y fría, mala calidad, y el servicio al cliente es fatal, sinceramente no compro más aquí
  • HH
    Halfstream
    Oct 7, 2025
    1.0
    Well short version, the got my order wrong, we went back and then they got it wrong again. To make it worse it’s Monopoly month and we didn’t even get the monopoly wrapping on 2 of the 4 items. I am pretty sure they are just pocketing it and stealing them. Long version, We order using the McDonald’s app. We order 2 hash browns 1 Sausage Egg Biscuit 1 Sausage, Egg & Cheese McGriddle We pulled up and gave the code, took two tries and then we got to the second window they handed it to us and didn’t even say anything. Okay that’s fine, so be it. So we drive off and then the realize one, they gave us the 2 hashbrowns and Sausage, Egg & Cheese McGriddle, but the Sausage Egg Biscuit was actually a Sausage Cheese Biscuit. So we turn around and drive back. Then we tried to explain in English and the person tried to actually add Sausage Egg Biscuit and a Sausage Cheese Biscuit to our order. She didn’t understand so my wife asked if she spoke Spanish and then explained it in Spanish. So we pulled up and showed them the order in the app and the cashier and manager didn’t to seem to understand for some reasons what the issue was. So after some back and forth the said okay pull up and we will get the right one. So we pull forward and after a min the manager hands us the order and side eyes us. As if it was our fault they made it wrong. So we drive off again which was a mistake. I decided to let it cool down and then once we got to the main road opened it and it was same wrong order🤬!!! To make it worse they still didn’t give us the monopoly wrapping! In the app we specifically bought from the monopoly section as you can see in the pictures. What makes me the most upset is not only did they waste our time, we had order ahead to save time and ended up with 2 wrongs order and not all the monopoly spaces because they are stealing them. We got awful service and it didn’t matter what language we said it in. Idk how I can get a refund because a sausage cheese biscuit is way less than a sausage egg biscuit.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 50 Broadway, Lawrence, MA?

The restaurant is open from 6:00 AM to 10:00 PM every day of the week.

Is McDonald's at this location open 24 hours for drive-thru service?

Yes, the drive-thru is open 24 hours, 7 days a week.