Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and often failing to take orders correctly.
Wait Times
Many customers reported excessively long wait times for both drive-thru and in-store orders, often exceeding 20 minutes.
Cleanliness
While some customers noted that the restaurant was clean, others reported unsanitary conditions, particularly in the bathrooms.
Order Accuracy
A significant number of reviews mentioned that orders were frequently incorrect, with items missing or wrong.
Atmosphere
Several reviews pointed out the presence of homeless individuals around the location, which made some customers feel uncomfortable.
LV
Leonel Valdez
Nov 7, 2025
1.0
Talking to someone who is on the phone and not paying attention to you is uncomfortable.
JN
Juan Nunez
Oct 24, 2025
2.0
Food and staff are fine. The reason for the 2 stars is because of the constant barrage of homeless people camping out at the drive thru window.
AS
Alvarado Santos
Oct 17, 2025
1.0
I went to ask for the bathroom very politely and respectfully. The woman dressed in a green shirt approached and, with a sour face and a bad mood, said, "ay vaya!" Then she only held the button down for about five seconds. I couldn't get in. Then I heard her say, "y esta," like that in Spanish. Honestly, every time I go shopping, I have a bad experience with the employees. They always take orders with a bad attitude. If I couldn't give them one star, I wouldn't.
MR
Mor Rosario
Oct 14, 2025
1.0
La peor comida es aquí en este McDonald's El pan malísimo la soda no saben a nada y sin hielo, la papa parece que estamos comiendo palitos seco de la calle Y fría, mala calidad, y el servicio al cliente es fatal, sinceramente no compro más aquí
HH
Halfstream
Oct 7, 2025
1.0
Well short version, the got my order wrong, we went back and then they got it wrong again. To make it worse it’s Monopoly month and we didn’t even get the monopoly wrapping on 2 of the 4 items. I am pretty sure they are just pocketing it and stealing them.
Long version,
We order using the McDonald’s app. We order
2 hash browns
1 Sausage Egg Biscuit
1 Sausage, Egg & Cheese McGriddle
We pulled up and gave the code, took two tries and then we got to the second window they handed it to us and didn’t even say anything. Okay that’s fine, so be it. So we drive off and then the realize one, they gave us the 2 hashbrowns and Sausage, Egg & Cheese McGriddle, but the Sausage Egg Biscuit was actually a Sausage Cheese Biscuit. So we turn around and drive back.
Then we tried to explain in English and the person tried to actually add Sausage Egg Biscuit and a Sausage Cheese Biscuit to our order. She didn’t understand so my wife asked if she spoke Spanish and then explained it in Spanish. So we pulled up and showed them the order in the app and the cashier and manager didn’t to seem to understand for some reasons what the issue was. So after some back and forth the said okay pull up and we will get the right one. So we pull forward and after a min the manager hands us the order and side eyes us. As if it was our fault they made it wrong.
So we drive off again which was a mistake. I decided to let it cool down and then once we got to the main road opened it and it was same wrong order🤬!!! To make it worse they still didn’t give us the monopoly wrapping! In the app we specifically bought from the monopoly section as you can see in the pictures.
What makes me the most upset is not only did they waste our time, we had order ahead to save time and ended up with 2 wrongs order and not all the monopoly spaces because they are stealing them. We got awful service and it didn’t matter what language we said it in. Idk how I can get a refund because a sausage cheese biscuit is way less than a sausage egg biscuit.
What are the regular dining hours for McDonald's at 50 Broadway, Lawrence, MA?
The restaurant is open from 6:00 AM to 10:00 PM every day of the week.
Is McDonald's at this location open 24 hours for drive-thru service?
Yes, the drive-thru is open 24 hours, 7 days a week.
Can I order McDonald's food for delivery at this location?
Yes, delivery is available 24/7 with options including same-day and no-contact delivery.
What types of payment does McDonald's at 50 Broadway accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is one of the available pickup and delivery services.
Where can I download the McDonald's app to order food from this location?
You can download the McDonald's app from the Apple App Store or Google Play Store via the provided links.
What are some nearby places to visit when I come to McDonald's at 50 Broadway?
Nearby places include Evangelical Lutheran Church, Envy Lounge and The Garden (cocktail bar), and Dunkin' Donuts (coffee shop), which you can visit before or after your meal.
Is there convenient transportation near this McDonald's?
Yes, Popular Taxi Union nearby offers taxi services that can help you reach McDonald's at 50 Broadway easily.
Are there other dining options close to McDonald's on Broadway in Lawrence?
Yes, nearby dining includes Punta Cana To Go (fast food food truck) and Pollo Centro (Spanish restaurant and chicken restaurant).
Does McDonald's at 50 Broadway offer WiFi and mobile ordering services?
Yes, this location offers services such as WiFi, mobile ordering, mobile offers, McDelivery, and drive-thru.