McDonald's

3.6
1561 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
50 Broadway, Lawrence, MA
01840, United States

Hours

Reviews

3.6
1,561 reviews
5 stars
682
4 stars
268
3 stars
228
2 stars
117
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, poor communication, and long wait times, with many expressing frustration over incorrect orders.

Cleanliness

While some customers noted cleanliness in the dining area, others reported unsanitary conditions, including trash accumulation and issues in the bathrooms.

Language Barrier

Several reviews highlighted difficulties due to staff not speaking English, leading to misunderstandings and poor service experiences.

Food Quality

Mixed feedback on food quality, with some customers receiving stale or incorrect orders, while others found the food acceptable.

Customer Experience

Overall, many customers expressed dissatisfaction with their experiences, citing slow service, rude employees, and a chaotic environment.
  • MI
    Michał I
    3 days ago
    2.0
    Miejsce bardzo brudne, w środku jak w śmietniku w porównaniu z McDonaldami w Polsce.
  • OK
    Olivia Kozlowski
    Jan 4, 2026
    2.0
    I’m not one to usually complain, but my recent experiences at McDonald's have been consistently disappointing. Despite ordering and paying for sauces, and even seeing them noted on my receipt, I'm consistently left without them. This has happened on no less than fifteen separate occasions. It's frustrating to have the order acknowledged at the screen, only to be forgotten when I receive my meal. I hope management addresses this issue soon.
  • CS
    caleco style
    Dec 16, 2025
    2.0
    Sandwiches were literally thrown together
  • GC
    Gary Colonna
    Dec 7, 2025
    1.0
    No English speakers at all. Came here at 3 am to do a door dash order and got rudely yelled at in Spanish because I said I couldn’t understand what they were saying and they said something as I was leaving loudly that sounded horribly rude! I’m shocked that in an English speaking country this business puts somebody who speaks no English at the fricken window… like who does that…. What the heck. I have never seen that before where I’m from. Anyway this place should be ashamed. The wait times are over an hour at night and the people staffing this location could care less about anything they do. Whoever owns or manages this franchise needs a serious mental health checkup. They should never have been put in charge of a business! I highly recommend you lecture your staff about being rude to customers and I highly recommend management comes out at night and see how their little business is being run into the dang ground…. Stop putting non English speakers in customer facing roles like come on now.
  • JR
    Jhudeili Gonzalez Reyes
    Nov 25, 2025
    1.0
    First of all it smelled like accumulated trash, second of all, they weren’t wearing heart protection, third of all they got my order completely wrong, fourth of all I saw an employee with not too curly but curly hair scratching his head and didn’t even washed his hands, six of all you go in and the first thing you see on the floor is trash it looks like no one cleans it, seventh of all they are too slow it took them 20 minutes to make a double cheeseburger and a strawberry smoothie and they even got it wrong, gave me attitude, and it stink. If I were yall I wouldn’t go to this location, I also feel like every McDonald’s Employee should wear hair protection to cook there or anywhere in fast food restaurants.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 50 Broadway, Lawrence, MA?

The restaurant is open from 6:00 AM to 10:00 PM every day of the week.

Is McDonald's at this location open 24 hours for drive-thru service?

Yes, the drive-thru is open 24 hours, 7 days a week.