Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lawrence, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rudeness and poor service experiences.
Order Accuracy
Several reviews highlight issues with incorrect orders and delays in service, leading to customer frustration.
Cleanliness
There are significant concerns regarding cleanliness, with multiple customers reporting unsanitary conditions and old food.
Speed of Service
Service speed is inconsistent; some customers appreciate the quick service, while others complain about long wait times.
Product Quality
Quality of food and drinks varies, with some customers enjoying their orders while others report issues like stale items or incorrect flavors.
PP
P
4 days ago
5.0
Best dunkin, service is good
BF
Brandon French
Nov 27, 2025
1.0
Went there on thanksgiving to order a drink. They can’t do espessso or food. What was the point of being open?!?! Terrible!
JR
Jose Ramos
Nov 9, 2025
1.0
I pulled up to a completely empty drive-thru on a Sunday morning. After only 20 seconds of trying to decide what to order, the manager abruptly told me I had '5 seconds left' because they were 'on a timer.' I felt completely unwelcome. There is no reason to rush your only customer in an empty drive-thru over a timer. Terrible customer service.
DC
Debbie Cabral
Oct 18, 2025
5.0
We always go through the drive through, the associates are always kind, friendly and smiling. Ali really made our day today but I would name them all if I knew their names. Thank you so much!
TT
TP296S.M
Oct 17, 2025
5.0
Good experience! Got vanilla coco and a Halloween basket.
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