Dunkin'

3.8
583 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

99 Winthrop Ave, Lawrence, MA
01843, United States
(978) 685-7598
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lawrence, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
99 Winthrop Ave, Lawrence, MA
01843, United States

Hours

Reviews

3.8
583 reviews
5 stars
290
4 stars
114
3 stars
58
2 stars
22
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with employees being rude, inattentive, and unprofessional.

Food Consistency

Customers frequently reported issues with incorrect orders and inconsistent food quality, particularly with coffee and breakfast items.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and food handling practices.

Operational Issues

Customers experienced problems with the store's hours, including early closures and long wait times, especially in the drive-thru.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and good service.
  • XS
    XKrayK S
    Dec 21, 2025
    1.0
    Open hours and no one was there. Lights on and no one showed up after 10 minutes. This is not cute.
  • JJ
    jose joubert
    Dec 18, 2025
    3.0
    This particular location has a bathroom that hasn't been cleaned in who knows how long. I brought it up to the person in charged. She said she would have someone clean it.
  • GB
    Gianna Brown
    Nov 30, 2025
    1.0
    Horrible experience. Ordered a bacon egg and cheese, hashbrowns, iced coffee and three donuts. 1. forgot my donuts and when I asked nicely for the donuts, they gave me two of the flavors I asked for and the last one was completely wrong. 2. iced coffee was watered down with no flavor syrup and 3. had one MEASLY slice of bacon on a BACON egg and cheese. Literally less then one slice. I normally dont leave horrible reviews like this but when every item I bought was horrible, it needed to be said. If I could give it no stars I would
  • DD
    Dianne Domenech-Burgos
    Nov 22, 2025
    1.0
    This Dunkin is gross. We threw away the food we bought this morning. It tasted like gas or as if they had sprayed cockroach spray and then didn’t wipe anything down. Never going back here.
  • MW
    Maalese Wallace
    Nov 22, 2025
    1.0
    if you say you’re open at 4am, i am going to assume that at 4:45am i come to the drive thru and order. nobody was taking my order and i drove around and the girls were just sitting there talking to each other! if you’re there that early at least do your job
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lawrence, MA?

Dunkin' in Lawrence, MA is open daily from 4:00 AM to 10:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location has a drive-thru available for customer convenience.