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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(586 reviews)

Business Details

99 Winthrop Ave, Lawrence, MA
01843, United States
(978) 685-7598
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lawrence, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
99 Winthrop Ave, Lawrence, MA
01843, United States

Hours

Reviews

3.8
586 reviews
5 stars
291
4 stars
114
3 stars
58
2 stars
22
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude employees, incorrect orders, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, such as incorrect items, poorly prepared food, and unsanitary conditions.

Cleanliness

Several customers noted that the location was not clean, particularly the bathrooms, which were reported as unsanitary.

Management Issues

Customers expressed dissatisfaction with management, citing a lack of professionalism and accountability among staff.

Positive Experiences

Despite the negative feedback, some customers praised individual employees for their friendliness and good service.
  • DC
    Daniela Colon
    Feb 11, 2026
    1.0
    The employees prepared my coffee using milk that had been sitting out on the counter. They also split one espresso shot between two coffees. When I requested a refund due to concerns about food safety and product quality, I was told there was no manager available and that I could not receive my money back. This situation is unacceptable. Serving milk that is not properly refrigerated is a serious food safety concern. In addition, refusing a refund without providing management assistance shows a lack of professionalism and accountability.
  • SM
    Samantha May
    Jan 21, 2026
    1.0
    have your employees rewatch the video on the day dream refreshers. i feel like im drinking straight oat milk not only that but your employees have so much attitude. It’s not even funny the girl working the ovens didn’t put bacon on my avocado toast when I came in side and addressed the situation after she was done adding bacon to it with attitude, she said next time, make sure you tell them at the speaker that you want bacon I show her the receipt sticker on my avocado toast, which clearly says BCNAVO and she hits me with the they changed the name oh please I literally used to work at Dunkin’s. It’s always been the same, but yeah, don’t waste your time going to the Dunks unless you want your order made wrong and a little bit of attitude. It’s all up to you. I’m not coming here anymore. I know it doesn’t matter, but you think that they would’ve fixed their mistakes or at least trained their employees a little bit better clearly not I don’t think there’s ever been one time where I’ve gotten the right order here and all I ever ask is for an avocado, bacon toast, and a strawberry daydream refresher and they tend to mess it up every time, whether it’s my avocado toast, not being toasted, not having bacon, sometimes not even having everything bagel seasoning or my Sabrina daydream refresher that has either too much oat milk or isn’t mixed and it just looks gross and then when I mix it, it turns completely white and not forget to mention when it comes out hot pink
  • YP
    Yrabel Peguero
    Jan 14, 2026
    1.0
    The service is terrible. I went yesterday with my husband and we ordered a cold cappuccino. I asked them to add whipped cream, but they didn't. Then I gave it back so they could add it, and the employee made a face as if I wasn't paying for it. It was very uncomfortable, and they were laughing. I don't know what they were talking about with another employee who was there. Unfortunately, I won't be going back to that place. This happened on January 13, 2026, around 9 PM.
  • XS
    XKrayK S
    Dec 21, 2025
    1.0
    Open hours and no one was there. Lights on and no one showed up after 10 minutes. This is not cute.
  • JJ
    jose joubert
    Dec 18, 2025
    3.0
    This particular location has a bathroom that hasn't been cleaned in who knows how long. I brought it up to the person in charged. She said she would have someone clean it.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lawrence, MA?

Dunkin' in Lawrence, MA is open daily from 4:00 AM to 10:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location has a drive-thru available for customer convenience.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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