Dunkin'

3.8
580 reviews
Decked Out Lattes
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Business Details

99 Winthrop Ave, Lawrence, MA
01843, United States
(978) 685-7598
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lawrence, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
99 Winthrop Ave, Lawrence, MA
01843, United States

Hours

Reviews

3.8
580 reviews
5 stars
290
4 stars
114
3 stars
57
2 stars
22
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor and rude service, with many experiences highlighting unprofessional behavior from staff.

Order Accuracy

Many reviews mentioned incorrect orders being received, including missing items and wrong food preparation.

Cleanliness and Hygiene

Several customers expressed concerns about hygiene practices, including unsanitary handling of food and unclean conditions.

Wait Times

Customers frequently complained about long wait times both in-store and at the drive-thru, often exceeding acceptable limits.

Atmosphere

While some customers appreciated the ambiance, many felt uncomfortable due to the behavior of staff and the overall environment.
  • DD
    Dianne Domenech-Burgos
    2 days ago
    1.0
    This Dunkin is gross. We threw away the food we bought this morning. It tasted like gas or as if they had sprayed cockroach spray and then didn’t wipe anything down. Never going back here.
  • MW
    Maalese Wallace
    2 days ago
    1.0
    if you say you’re open at 4am, i am going to assume that at 4:45am i come to the drive thru and order. nobody was taking my order and i drove around and the girls were just sitting there talking to each other! if you’re there that early at least do your job
  • GB
    Gary Bumker
    Nov 17, 2025
    4.0
    I understand that this location is next to a school but when there's 17 kids all up and down on the counters without any food or drink in front of them. And what's this now? Three of them are vaping all the sudden it's like somebody's basement
  • YE
    yamilex fernandez espinosa
    Oct 19, 2025
    1.0
    El servicio es horrible, casi siempre envían los artículos incorrectos , no tienen consistencia en sus café nunca lo preparan igual , pésima atención al cliente , recién pedí un café y un sandwich y me enviaron dos café ❌
  • MN
    Marco Antonio Naranjo
    Oct 14, 2025
    2.0
    The service is really poor and disinterested. There’s no concern at all about giving customers a good experience. I’ve been here three times, and after today, I’ve decided to finally write this review. They forgot to bring my hot chocolate without sugar (or with the sweetener I selected on the screen) and just left it sitting in a corner waiting for someone to claim it. When the person I was with finally got to try it, it had sugar or some other sweetener WE DIDN’T ASKED FOR. The customer service is unpleasant and careless. The bread was way too hard, it felt like it had been reheated multiple times or was left over from early in the morning. I ordered a side of fried eggs and got scrambled eggs instead, cold and rubbery like plastic. The only good thing is the look of the place, but honestly, what more can you expect from a chain restaurant? Please, put someone friendly at the counter, it would make a huge difference.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lawrence, MA?

Dunkin' in Lawrence, MA is open daily from 4:00 AM to 10:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location has a drive-thru available for customer convenience.