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Dunkin' Zero
Brand Certified

Dunkin'

2.3
(23 reviews)

Business Details

(978) 643-0490
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lawrence, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
423-425 Merrimack Street, Lawrence, MA
01843, United States

Hours

Monday5:00 AM - 7:00 PM
Tuesday5:00 AM - 7:00 PM
Wednesday5:00 AM - 7:00 PM
Thursday5:00 AM - 7:00 PM
Friday5:00 AM - 7:00 PM
Saturday5:00 AM - 7:00 PM
Sunday5:00 AM - 7:00 PM

Reviews

2.3
23 reviews
5 stars
5
4 stars
3
3 stars
0
2 stars
0
1 star
15
  • SV
    S. Valentine
    Apr 13, 2026
    1.0
    Terrible set up. Focused solely on the drive thru. Counter service is non-existent. Customers going inside don't want to enter their order on a computer screen. Either its confusing for them or there are too many people waiting to use the computer. Also people want to pay cash. Sunday, 4/12, people were refusing to use the computer so they were yelling for service. Another customer must have called for service 5-6 times because she had questions about baked goods. Finally the snooty girl with the headset came out and helped her. When I told the girl that my iced coffee had no sweetener, she huffed off and came back tried to talk down to me, tapping my cup with her long nails " next time add sweetner to your order". I know I did because I ordered extra sweetener on the computer. This is just a really, really, really bad set up and the employees are beyond rude.
  • ED
    evelyn Diaz
    Mar 12, 2026
    1.0
    They don’t know how to make a macchiato . Enough said !
  • AK
    Andrew Kenyon
    Jan 16, 2026
    1.0
    Go here for a coffee only if you have 15 mins to wait for someone who can’t speak English to ask if you’re Jose 15 times before they bring you your actual coffee. This has happened to me 3 times, hence the review. Place is bad.
  • KH
    K Hernandez
    Dec 9, 2025
    1.0
    Last 2 attempts of ordering, I stared at my order slip hanging on the printer right at the counter. First time, the (only?) employee was “in the bathroom” for at least 20 minutes. We ordered before we got there, had time to go in and place and wait for a Sal’s pizza order, and ended up leaving cuz the dunks employee never showed up. Second time, we ordered ahead again, 20 mins later the teens were still focusing on the drive thru only and the 6 of us waiting inside were staring at each other in disbelief. Never again.
  • JC
    Jenna Calderon
    Nov 26, 2025
    4.0
    Food was amazing and lives up to the advertisement (sandwich was a nice size and was delicious, fries were crispy). I gave a 4 for service, only because I had to ask for my drink, and I wasn't asked what side I want, even though the menu states that there are options. Will definitely come again! 😊

Brand Certified Facts from Dunkin'

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Certified April 26, 2026Yext Knowledge Graph
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