McDonald's

3.4
712 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
178 Summer St, Kingston, MA
02364, United States

Hours

Reviews

3.4
712 reviews
5 stars
235
4 stars
152
3 stars
123
2 stars
51
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unhelpful staff, particularly during busy hours.

Food Quality

Many reviews highlighted cold, stale, or poorly prepared food, with complaints about greasy items and missing ingredients.

Cleanliness

Several customers noted dirty conditions in the restaurant and restrooms, impacting their overall experience.

Staff Attitude

Mixed feedback on staff behavior, with some praising friendly service while others reported rudeness and lack of professionalism.

Value for Money

Customers expressed concerns about high prices relative to the quality of food received, feeling that the value has declined.
  • MM
    Marlene Matos
    Nov 6, 2025
    1.0
    Nasty food
  • JM
    Jack Moore
    Oct 25, 2025
    5.0
    Yummy food and good service and the best atmosphere I’ve ever seen at a Macdonald’s
  • DF
    Donna Forlenza
    Oct 20, 2025
    1.0
    This place is a BIG NO!! Went through drive-thru at 12:26 p.m. on a very rainy Monday afternoon. Ask for a quarter pounder with cheese and lettuce and tomato and onions and pickles and nothing else also ordered two kids meals and a big mac. The woman asked me if I wanted a Big Mac meal and I said no just a single Big Mac she was very nice she said thank you and repeated the order back to us. She then told us to drive up. We paid and then drove up to the pickup window. When we got our food we checked it and there was no Big Mac. We looked at the receipt and we were not charged for a Big Mac, apparently even though the woman asked me if I wanted a meal and I said no just a plain Big Mac and she repeated it back to me somehow she failed to put it on the order. We told the woman at the pickup counter and she wasn't real happy about it but she did ring me up for a Big Mac I gave her my credit card and we waited for her to bring the big mac. While we were waiting for the Big Mac my daughter opened up her Quarter Pounder and at which time she realized that there was no lettuce and tomato on it but then we looked on the receipt and you can clearly see that the woman did not put lettuce and tomato, even though she repeated the order back to us and said lettus and tomato she once again failed to put that on the receipt. When the woman brought us the Big Mac my daughter said to her I was supposed to get lettuce and tomato on my Quarter Pounder and it's not on here at which point the woman at the window stared at us and made no comment whatsoever we waited for a response and we could tell she was not going to give us one. It was quite obvious that this woman really did not give a crap and she did not want to take that quarter pounder back and put lettuce and tomato on it. And so after another moment my daughter said ,are you kidding me, and we just left. I would like to say that we were the only people at the drive-thru and there was nobody inside, there was nobody even in the parking lot. There were no cars anywhere. Just us and they couldn't get the order right. As far as the food was concerned it was all pretty much room temperature. Do yourself a favor don't ever go to this McDonald's.
  • MJ
    Mike Johnson
    Oct 4, 2025
    1.0
    What a joke of an establishment- really if you can’t cook a hamburger within 30 minutes , yet you already pretend it’s been made so we can’t cancel our order, you should just shut down ASAP as this has happened several times to me at this location- last time ever now. Just give it up already none of you are any good at this whatsoever- it’s actually embarrassing.
  • RP
    Robert Peters
    Sep 22, 2025
    2.0
    Once every month or so I give this McDonald’s another shot. I order off the breakfast menus ahead of time using the app , check myself in 5-10 mins before I truly arrive, and still have significant wait times upon arrival. This is specifically for breakfast. It happens every-time between 6am-9am. This particular morning was 15 minutes order ahead (Dunkin across the street has same issues), 10 minutes in drive thru, and another 5 minutes waiting in the parking spot they sent me to wait in. Just one sandwich, nothing else. I didn’t give 1-star because the staff seemed nice enough.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 178 Summer St, Kingston, MA?

McDonald's in Kingston is open daily from 5:00 AM to 1:00 AM.

During what hours is McDonald's delivery service available?

Delivery is available every day from 6:00 AM to 11:30 PM.