Dunkin'

3.7
299 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hopkinton, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
78 W Main St, Hopkinton, MA
01748, United States

Hours

Reviews

3.7
299 reviews
5 stars
138
4 stars
53
3 stars
32
2 stars
19
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unfriendly service, with staff often appearing disinterested or dismissive.

Order Accuracy

Frequent complaints about incorrect orders, including wrong sizes and missing items, were noted by several customers.

Cleanliness

While some praised the cleanliness of the new facility, others reported dirty conditions and out-of-order bathrooms.

Speed of Service

Customers consistently mentioned slow service, particularly during busy times, with long wait times for orders.

Food Quality

Mixed reviews on food quality, with some items served cold or stale, while others enjoyed their meals.
  • CD
    Creamiii Donuts
    5 days ago
    2.0
    I always come to this dunkin, and every single time when I order online they always forget something or somethings out of stock. This time I had a big order which granted could be prone to mess ups and they forgot one of my bagels. I asked for another one and they gave it to me except it was rock solid and did not have any cream cheese in it when I clearly payed extra. When I got cream cheese there was barley any on it. Was dissapointed. Only giving 2 stars for the best worker there Leticia, shes very nice and gets my orders right and perfect. I was so disspointed in my bagel I couldnt even chew it. And its hard to communicate with that especially when my orders wrong most of the time please get better at your services!! I have a picture if the dunkin team wants to see.
  • CP
    Chad Parker
    Dec 30, 2025
    1.0
    The ONLY Dunkin that wants to fight me over getting my coffee refill in my own damn cup. Talking about, we don't do refills.... then why does EVERY other Dunkins do it?
  • __
    _
    Dec 22, 2025
    1.0
    Lady was sweeping while we were eating...such a rude thing to do kicking up dust next to our table. It seems the current staff have changed, lack of customer respect has occurred. 0/5 stars
  • TF
    Tom Faris
    Dec 16, 2025
    3.0
    Bathrooms, I just used the restroom about an hour ago. The men’s room had an out of order sign. Now the lady’s room does. Should also note the barroom was not clean. Continently out of order when they don’t want to clean it. Lame!
  • AR
    Andrew Roche
    Dec 2, 2025
    1.0
    Another reason why I shouldn’t have came here. Today on 12/2/25 at 10:50am the place was a ghost town. I ordered my lunch and of course everything was cold. Nothing was at least warm. I was too busy to go back in and talk about it to someone.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' at 78 W Main St, Hopkinton, MA?

Dunkin' in Hopkinton is open daily from 4:30 AM to 8:00 PM.

Does Dunkin' in Hopkinton offer delivery services?

Yes, Dunkin' offers delivery services every day from 5:30 AM to 7:00 PM.