Dunkin'

3.7
292 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hopkinton, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
78 W Main St, Hopkinton, MA
01748, United States

Hours

Reviews

3.7
292 reviews
5 stars
136
4 stars
53
3 stars
31
2 stars
18
1 star
54

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, including wrong sizes and missing items.

Customer Service

Many reviews highlighted unfriendly and rude staff, with several customers feeling disrespected or ignored.

Service Speed

Numerous complaints about slow service times, particularly during busy hours, with some customers experiencing long waits for their orders.

Cleanliness

While some customers noted improvements in cleanliness, others reported unsanitary conditions and a lack of attention to maintaining the dining area.

Product Quality

Mixed feedback on food and drink quality, with some customers enjoying their orders while others received stale or poorly made items.
  • CS
    Charlotte Skye
    Nov 1, 2025
    5.0
    I come here almost every day and everything is always consistent and the staff is super friendly!
  • AA
    Ayşegül AKKAYA
    Oct 21, 2025
    1.0
    I’ve been really disappointed with this location lately. Yesterday, I ordered and paid for a medium coffee but received a small. When I pointed it out, the staff didn’t seem to care much. This kind of mistake happens almost every time I visit. On Saturday morning, I ordered a hot coffee but got an iced coffee instead. I also always ask for almond milk, but most of the time they give me regular milk, which is very frustrating. I’m not the type of person who complains or asks them to remake my coffee if it’s not exactly what I ordered, but since these mistakes keep happening so often, I felt I should write a review. I really like this franchise overall, but this location needs to pay more attention to customers’ orders.
  • AC
    Adam Cruickshank
    Oct 11, 2025
    2.0
    Pretty unfriendly and rude service. The staff act like you're bothering them by existing. Each breath and insult.
  • CG
    Christian Garro
    Aug 6, 2025
    5.0
    A worker named Leticia made the best Dunkin coolatta I’ve ever had in my entire life. I asked her to make me her favorite drink and she made me something I’ve never seen before. 20/10 would recommend, best Dunkin employee ever. Super sweet, super nice, and very good at her job. 👍🏻👍🏻👍🏻
  • TM
    Tammy Mcbride
    Jun 6, 2025
    4.0
    made my sandwich just right

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' at 78 W Main St, Hopkinton, MA?

Dunkin' in Hopkinton is open daily from 4:30 AM to 8:00 PM.

Does Dunkin' in Hopkinton offer delivery services?

Yes, Dunkin' offers delivery services every day from 5:30 AM to 7:00 PM.