McDonald's

3.5
1659 reviews
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Business Details

285 Maple St, Holyoke, MA
01040, United States
(413) 534-0228
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
285 Maple St, Holyoke, MA
01040, United States

Hours

Reviews

3.5
1,659 reviews
5 stars
633
4 stars
265
3 stars
300
2 stars
145
1 star
316

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and order mix-ups.

Cleanliness

The restaurant's cleanliness was criticized, particularly the bathrooms, which were described as unsanitary.

Staff Attitude

While some employees received praise for their friendliness, many reviews mentioned rude or unhelpful staff.

Food Quality

Food quality varied, with some customers enjoying their meals while others received cold or improperly prepared items.

Safety Concerns

Many customers expressed discomfort due to the presence of panhandlers and a generally unsafe atmosphere.
  • JM
    Jose Malave
    Jan 2, 2026
    2.0
    Manager unprofessional & disrespectful....service ridiculously SLOW....while waiting for the mediocre food you ordered , which no doubt , will have a mistake - or several....in an uncomfortable atmosphere. #NOTlovinit
  • RK
    Rena Kyprillis
    Dec 26, 2025
    2.0
    They don't even deserve one star but whatever I found a piece of weaver eyelash in my fries How the hell do you get that in there
  • MM
    Michael Mckrieth
    Dec 5, 2025
    4.0
    Service good & cleanest poor/ staff put fingers in your cup
  • EV
    Eric Vale
    Nov 30, 2025
    5.0
    The food is okay. Though service is a little slow because they don't have a lot of workers and the atmosphere it's not good because there's a lot of crackers outside, ask him for money.
  • SM
    Shane McDermott
    Nov 19, 2025
    1.0
    As an uber driver I just got disrespected for picking up an order… this McDonalds makes you wait outside in freezing cold weather. It’s currently 28 degrees outside. They have a system where you ring a machine for them to hand you your order. I rang it no answer, so I decided to ring it again. The lady proceeded to yell at me for ringing the doorbell machine. All while standing in 28 degree weather.
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Holyoke, MA?

McDonald's in Holyoke, MA is open 24 hours a day, 7 days a week.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.