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McDonald's

3.4
(1550 reviews)

Business Details

285 Maple St, Holyoke, MA
01040, United States
(413) 534-0228
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
285 Maple St, Holyoke, MA
01040, United States

Hours

Reviews

3.4
1,550 reviews
5 stars
586
4 stars
236
3 stars
284
2 stars
140
1 star
304

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, with many expressing frustration over the lack of attention from staff.

Cleanliness Concerns

Multiple reviews highlighted ongoing issues with cleanliness, particularly in the bathrooms and dining area, with some describing the conditions as unacceptable.

Customer Experience

Several customers noted poor customer service, including rude staff and unprofessional behavior, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or improperly prepared items, as well as missing items from orders.

Safety and Environment

Many reviews mentioned discomfort due to the presence of panhandlers and homeless individuals around the restaurant, impacting the overall atmosphere.
  • JR
    Jose Rosado
    5 days ago
    5.0
    Even through a storm and everything closed they still opened. Incredible!
  • AL
    Angela Laines
    Feb 13, 2026
    5.0
    Excelente
  • DD
    Danielys
    Feb 7, 2026
    1.0
    They are lazy they don’t do their jobs right the people working don’t care about customers service in this store they don’t even give u napkins or your condiments cause they trynna do the job so fast don’t even do it right and is all the time they never fail cause I understand but this store is just lazy
  • MD
    Melissa Daniels
    Feb 5, 2026
    3.0
    Always a long wait
  • AV
    Angela Guzman Velez
    Jan 24, 2026
    1.0
    This location has ongoing issues with cleanliness, professionalism, and management. The store is often dirty, and staff behavior is disrespectful. I’ve witnessed homeless individuals being treated very poorly, which is upsetting and unnecessary. Management does not seem to correct or care about how employees speak to or treat people. During my most recent visit, I was a paying customer who ordered food and went to use the restroom. There were other individuals in the restroom area who were not associated with me and appeared to be causing a disturbance. Management called the police, which I understand. However, when police arrived, I was also told to leave and was treated as if I were involved, despite doing nothing wrong. This was embarrassing and unfair. Employees frequently joke around and play in the kitchen, which leads to long wait times and incorrect orders. My order has been messed up almost every visit. Overall, this location needs serious improvement in cleanliness, customer service, and management accountability.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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