Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items.
Service Speed
Numerous reviews highlighted long wait times in both drive-thru and in-store, with some customers waiting over 20 minutes.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or stale items.
Staff Attitude
Several reviews mentioned rude or inattentive staff, contributing to a negative customer experience.
Cleanliness
Multiple customers noted that the restaurant was dirty, with unsanitary conditions reported.
KK
Kylie
Dec 24, 2025
1.0
They tried to play in my face and mess with my DoorDash order. I ordered some food near 10 pm and didn't get all my food but the sauces that came with it. Only half my order came. I got DoorDash credits because I got a refund, I want my food🤷🏻♀️and I got it! I placed another order with the credits and the same location got the order. They definitely gave me my order this time! If you don't wanna work, don't work. Don't mess with people's food because that's why they had to do my order twice. You don't wanna work Christmas Eve? Quit. You're not the only people working this holiday, don't take it out on other people. Take that up with your scheduling manager or get a better job🤷🏻♀️screenshots prove everything. It's always something with this specific one too.
EV
Esteban Velazquez
Dec 16, 2025
1.0
My French fries were almost completely undercooked and basically ruined the meal. Very displeased with my experience at this location. For the money I’m paying do better and cook the food all the test before serving it to customers.
JM
Jude Miller
Dec 1, 2025
4.0
This is the type of fast food that you need to catch at a good time. Sometimes we get items we didn't order or we get exactly what we want and fresh. Overall, its McDonald's.
JM
jean p Vazquez Morales
Nov 21, 2025
5.0
Great service so far Best mc Donalds in Mass God Bless