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McDonald's

3.6
(855 reviews)

Business Details

2194 N Hampton St, Holyoke, MA
01040, United States
(413) 532-5116
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2194 N Hampton St, Holyoke, MA
01040, United States

Hours

Reviews

3.6
855 reviews
5 stars
321
4 stars
185
3 stars
150
2 stars
65
1 star
134

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Service Speed

Numerous reviews highlighted long wait times in both drive-thru and in-store, with some customers waiting over 20 minutes.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or stale items.

Staff Attitude

Several reviews mentioned rude or inattentive staff, contributing to a negative customer experience.

Cleanliness

Multiple customers noted that the restaurant was dirty, with unsanitary conditions reported.
  • KK
    Kylie
    Dec 24, 2025
    1.0
    They tried to play in my face and mess with my DoorDash order. I ordered some food near 10 pm and didn't get all my food but the sauces that came with it. Only half my order came. I got DoorDash credits because I got a refund, I want my food🤷🏻‍♀️and I got it! I placed another order with the credits and the same location got the order. They definitely gave me my order this time! If you don't wanna work, don't work. Don't mess with people's food because that's why they had to do my order twice. You don't wanna work Christmas Eve? Quit. You're not the only people working this holiday, don't take it out on other people. Take that up with your scheduling manager or get a better job🤷🏻‍♀️screenshots prove everything. It's always something with this specific one too.
  • EV
    Esteban Velazquez
    Dec 16, 2025
    1.0
    My French fries were almost completely undercooked and basically ruined the meal. Very displeased with my experience at this location. For the money I’m paying do better and cook the food all the test before serving it to customers.
  • JM
    Jude Miller
    Dec 1, 2025
    4.0
    This is the type of fast food that you need to catch at a good time. Sometimes we get items we didn't order or we get exactly what we want and fresh. Overall, its McDonald's.
  • JM
    jean p Vazquez Morales
    Nov 21, 2025
    5.0
    Great service so far Best mc Donalds in Mass God Bless
  • JT
    James Torres
    Sep 26, 2025
    2.0
    It's frickin McDonald's

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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