Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Holyoke, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
344 reviews
5 stars
171
4 stars
35
3 stars
29
2 stars
25
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, including management, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, with customers expressing frustration over the consistency of mistakes.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the bathrooms and food handling practices.
Service Speed
Customers consistently mentioned slow service, especially in the drive-thru, with long wait times reported.
Staff Attitude
While some employees received praise for their friendliness, many reviews indicated a lack of professionalism and care among the staff.
- NCNicole CruzDec 15, 20251.0Last time I buy something from this Dunkin. I always do a mobile order, I wouldn't waste my time at a counter. I have never had this issue coming in here and then someone who appeared to be the manager was the rudest manager I've ever encountered anywhere. She immediately tells us we have to buy something to use the bathroom. Should I grab my stuff and then go to the bathroom with it? Exactly what I said to her. Unbelievable service. There's been times these doors aren't even locked. As a female I had to go into the men's bathroom for whatever reason. Rude management.
- ARAlexander RagnarokNov 21, 20252.0Our drinks came out fine, after having to explain that a large cold brew gets 4 pumps of cream.. their scanner wasnt working so I couldnt use the app, or get points from the receipt after paying for it. However we were informed about the scanner after we had presented the QR code and the barista just held up a cordless scanner. Expecting us to read her damn mind when we then got an exasperated "it doesnt work" Was not impressed with the customer service. The music was too loud in the dining room where we had to yell to get our order out. The staff needs more training and someone needs to consider the atmosphere of the patrons that visit the establishment.
- AIAden IssackNov 21, 20251.0They are very dirty and disrespectful.
- JMJillian McKayNov 7, 20252.0always the slowest drive thru. consistently spend 10-15 mins on line with 3 or 4 cars waiting to order ahead of me. inside isn't any better with having to listen to the gen z slang speech.
- AWAbigail WardOct 23, 20251.0The worst place ever. Us and one couple were there waiting with one cash register down. As they were helping the other woman, all the other 5 people were pretending to work and not take our order and there was nobody in the drive through. Other worker had her friend there just hanging out. We walked out.
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' at 473 Pleasant St, Holyoke, MA?
Dunkin' is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location has a drive-thru for convenient service.
Can I order ahead or use mobile ordering at this Dunkin'?
Yes, you can order ahead using the Dunkin' app available for iOS and Android, or order online for a fast grab and go experience.
What types of food and beverages does Dunkin' serve?
Dunkin' offers coffee, espresso, donuts, breakfast sandwiches, tea, and a variety of premium beverages including new holiday offerings like the Cookie Butter Cloud Latte and Peppermint Mocha.
Does Dunkin' in Holyoke serve breakfast and lunch?
Yes, this Dunkin' serves breakfast, lunch, and brunch meals.
Are there options for delivery or pickup at this Dunkin' location?
Yes, Dunkin' offers delivery and curbside pickup services.
Is there free Wi-Fi available at this Dunkin'?
Yes, Dunkin' provides free Wi-Fi to its customers.
How can nearby locations be useful for visitors to Dunkin'?
Visitors to Dunkin' can easily access nearby places such as Hampden Street ATM for banking needs, Stop & Shop grocery store for shopping, or enjoy dining at White Hut and Mel's Restaurant after their visit.
Is there a nearby ATM facility for quick cash access near Dunkin'?
Yes, Hampden Street ATM & VideoBankerITM and Coinstar | Bitcoin ATM are conveniently located close to Dunkin' for easy cash access.
What local dining options are available near Dunkin' in Holyoke?
Near Dunkin', you can find a variety of dining options including Mrs. Mitchell's Kitchen (Irish Pub), Woodstone Tavern (American Restaurant & Bar), and Pic's Pub & Pizzeria for diverse meal choices.