Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Holyoke, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and food handling.
Service Speed
Customers consistently complained about slow service, especially in the drive-thru.
Staff Attitude
There were mixed reviews about staff friendliness, with some praising individual employees while others noted a lack of professionalism.
SV
sharlene v
Feb 19, 2026
1.0
0 rude standing for a minute girls didn't greet or looked at me..and ya need sanitize all them counters you could see it's been a while
BB
Barbara “BusyB”
Jan 31, 2026
1.0
It seems like the staff just aren't pleasant at all and they get the orders wrong. Was there yesterday and I was waiting for my roommate to get his order and noticed 2 different employees going around the corner by the bathrooms just to be on their phones while people are waiting.
NC
Nicole Cruz
Dec 15, 2025
1.0
Last time I buy something from this Dunkin. I always do a mobile order, I wouldn't waste my time at a counter. I have never had this issue coming in here and then someone who appeared to be the manager was the rudest manager I've ever encountered anywhere. She immediately tells us we have to buy something to use the bathroom. Should I grab my stuff and then go to the bathroom with it? Exactly what I said to her. Unbelievable service. There's been times these doors aren't even locked. As a female I had to go into the men's bathroom for whatever reason. Rude management.
AR
Alexander Ragnarok
Nov 21, 2025
2.0
Our drinks came out fine, after having to explain that a large cold brew gets 4 pumps of cream.. their scanner wasnt working so I couldnt use the app, or get points from the receipt after paying for it. However we were informed about the scanner after we had presented the QR code and the barista just held up a cordless scanner. Expecting us to read her damn mind when we then got an exasperated "it doesnt work"
Was not impressed with the customer service. The music was too loud in the dining room where we had to yell to get our order out. The staff needs more training and someone needs to consider the atmosphere of the patrons that visit the establishment.