Brand Certified
Dunkin'
3.2(232 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
225 Whiting Farms Rd, Holyoke, MA
01040, United States
Certified by Dunkin' • Mar 01, 2026
(413) 536-1870
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Holyoke, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.2
232 reviews
5 stars
85
4 stars
30
3 stars
24
2 stars
21
1 star
72
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, both in-store and at the drive-thru, often exceeding 15-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.
Staff Attitude
Several customers noted unprofessional behavior and rudeness from staff, contributing to a negative experience.
Food Quality
There were multiple complaints about food being burnt or not prepared correctly, leading to dissatisfaction with the meals.
Management Issues
Reviews indicated poor management practices, including understaffing and lack of oversight, which affected service quality.
- GMGia Mendez4 days ago1.0I ordered a Large Hot Chai latte and everything bagel with cream cheese. The order taker knew that there was something wrong with the drink so he was hesitant to give it to me. I waited 3 minutes, I'm sure he was trying to fix it. But another server came and handed me the drink. I got on the highway and when I took a sip it was ice cold. Disappointed. I guess I better stay close to Main, South, Pleasant and Northampton st DDs. The Best DD is Chicopee inside Pride station. And Bjs.
- TTTonyliftslifeFeb 12, 20261.0Heavy set red hair girl in the drive through needs to be fired she so rude!
- RCRicardo CoraFeb 6, 20261.0I had a hair in my food, they was acting weird laughing when I received my food saying it’s extra fresh open my sandwich there was hair in it not right to treat customers like that hopefully they get rid of those people making the sandwich’s young guy and the girl laughing with him doing the orders I ordered the simplest sandwich too not sure why they did that
- SJstephanie jorgeDec 28, 20251.0Ordered a hot chocolate and received a cup of boiling water. No chocolate whatsoever. Didn’t notice immediately because it was too hot to the touch to even hold let alone drink. Waste of money. I could’ve burned myself thankfully my child wasn’t the one that ordered it.
- RERon EddyNov 28, 20253.0More like a fast food environment with its usual inconsistencies
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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