Dunkin'

3.7
292 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Holliston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
441 Washington St, Holliston, MA
01746, United States

Hours

Reviews

3.7
292 reviews
5 stars
140
4 stars
55
3 stars
26
2 stars
22
1 star
49

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers frequently reported rude and unhelpful staff, with many experiences of orders being taken incorrectly or with attitude.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, both in-store and through the drive-thru, leading to customer frustration.

Service Speed

Many customers noted slow service, particularly during busy times, with long wait times reported for both drive-thru and in-store orders.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions in the bathrooms and others mentioning clean locations.

Product Quality

Several customers expressed dissatisfaction with the quality of food and drinks, citing stale items and incorrect temperatures.
  • UU
    UtubeTHX
    Dec 27, 2025
    5.0
    Ridiculously nice staff open at 4 a.m.
  • TT
    Tristan Beck Torres
    Dec 23, 2025
    1.0
    ITS RATED LOW FOR A REASON. Dont waste your time and money. Go to litteraly anywhere else especially if you want to be grabbing Dunkin, the employees dont know what they're doing, have gotten multiple orders wrong and dont communicate. With pick up orders they had make me pay for items which are unavailable and its pulling teeth for actually getting a substitute or to convice them that they need to communicate about it being out. Training employees on better customer service especially when its a dead day like today. EXTREMELY HIGH concerns for inventory and making sure employees have everything they can so issues like that dont even happen. I dont know who owns and helps with operations this franchise but your biggest concerns come from embarrassing situatuons which shouldn't exist that's coming from not just my review and opinion.
  • KJ
    Kristy Johnson
    Dec 13, 2025
    1.0
    The lights are blindingly bright. I started getting a migraine within moments of being inside which means they were uniquely bright, I can’t remember the last time that happened to me in a store or restaurant. I ordered my tea and there was no one there so I assumed it would be quick. I waited and waited. Finally, after maybe 5 min, I realized the woman had set my drink at another counter. She never came back. She never told me where it was. She just left! Really rude.
  • SD
    Scooby Dont
    Nov 11, 2025
    2.0
    The Holliston Dunkin is one of the worst I go to. More often than not mobile orders are incomplete. Staff often seems annoyed.
  • SX
    Snowy XCoco
    Oct 12, 2025
    2.0
    I walked in and I had to wait at the counter for 5 minutes, it wasn’t a big deal but anyways, afterwards, when a worker came up, not exaggerating it took 10 minutes to order. They messed up our order 3 times and when my drink came, it was messed up. I asked for a new one they said yes, but they never gave it to me.

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Holliston, MA?

Dunkin' in Holliston, MA is open daily from 4:00 AM to 9:00 PM for dine-in and general service, with delivery available from 5:00 AM to 8:00 PM every day.

What holiday drinks are currently available at Dunkin'?

During the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher to satisfy your cravings.