Many customers praised the food for its flavor and authenticity, particularly highlighting dishes like fried goat and patties, while some noted inconsistencies in taste and preparation.
Service Speed
Numerous reviews indicated slow service, with long wait times for food and takeout orders, leading to frustration among customers.
Customer Service
Feedback on customer service was mixed; while some found staff friendly and accommodating, others reported rude behavior and poor communication.
Atmosphere
The restaurant's ambiance received positive remarks for being inviting and lively, though some customers mentioned discomfort due to temperature issues.
JP
Joan Philippe
3 days ago
5.0
The food is really good! I’ve only ordered on uber eats so I can’t speak to the place and environment. But food is 100%
LP
LIENZ POLYCARPE
Dec 30, 2025
4.0
Excellent customer service, food was terrific, and I had a great time there.
AE
Anthony Edwards
Dec 30, 2025
5.0
Food was " taste like home " good! The atmosphere and service seemed a little of, but it be because it was very close to closing time when I arrived. Will definitely be going back!
NK
N K
Dec 27, 2025
4.0
out of town and decided to check out this Haitian restaurant after seeing it all over Instagram.
The food itself had good flavor, and I can tell there’s real effort behind the concept. That said, the service experience needs improvement.
I walked in alone and sat at the bar, and despite there being only a few people seated, I wasn’t acknowledged for about 15 minutes. A simple “I’ll be right with you” would’ve gone a long way. When I was finally addressed, I was asked if I had been served, even though I had just arrived.
After ordering, there was a long wait for my drink, I wasn’t offered water, and someone who arrived well after me was served first. I had to ask another staff member, Rose, about my order, and the confusion that followed made it feel unorganized. The blame was placed on Rose, even though she didn’t take my order.
When the food arrived, it was cold, and the mango drink (which came at the same time with the food finally) didn’t live up to the hype for me it tasted very syrupy. By that point, I didn’t ask for the food to be remade because I was ready to leave.
I’m leaving 4 stars because I see the potential here, and the food itself was decent. With better organization and basic customer acknowledgment, this could easily be a higher-rated spot.
I was there on 12/27 arrived around 6:50 pm
BR
Benjamin Reining
Dec 21, 2025
5.0
Always a great place to eat. Takeout and dining are excellent. Their new app for takeout is great. I just tried it.
PiBonAn is closed on Mondays. From Tuesday to Wednesday, it operates from 12:00 PM to 10:00 PM. On Thursday, it's open from 12:00 PM to 11:00 PM. Fridays and Saturdays, the hours extend from 12:00 PM to midnight. On Sundays, the hours are from 2:00 PM to 9:00 PM.
Does PiBonAn offer delivery and in-store pickup services?
Yes, PiBonAn offers both delivery and in-store pickup services.
When is PiBonAn closed for takeout orders?
PiBonAn is closed for takeout orders on Mondays. Takeout is available Tuesday through Saturday from 12:00 PM to late night and on Sunday from 2:00 PM to 9:00 PM.
What types of cuisine does PiBonAn specialize in?
PiBonAn specializes in South American, Haitian, Caribbean cuisine, and offers fried chicken, family dining, catering, and cocktail bar services.
What is the address and contact number for PiBonAn?
PiBonAn is located at 462 N Franklin St, Holbrook, MA 02343, USA. The main phone number is +1 781-885-7767.
Where can I view PiBonAn's menu or place an order online?
You can view the menu and place orders online at https://pibonanrestaurant.com/menu.
Are there any nail salons near PiBonAn where I could go before or after dining?
Yes, Allure Nails & Spa and Tiffany Nail Spa are nearby nail salons where you can get pampered before or after your visit to PiBonAn.
What nearby places can help with pet care while I dine at PiBonAn?
Nearby pet services include Pawsitive Purrfection Pet Resort for boarding and Paws In Style for grooming, convenient if you need pet care while enjoying your meal.
Are there any nearby Liquor stores or bars near PiBonAn for after-dinner drinks?
Highland Liquors is nearby if you want to purchase liquor, and PiBonAn itself is a cocktail bar, so you can enjoy drinks right at the restaurant.
What other dining options are available near PiBonAn?
Nearby dining options include Golden Pacific (restaurant), New Golden Pacific (Chinese/Asian cuisine), South Pizza (pizza and chicken), Sara's Pizza Palace (pizza and fast food), and Village Pizza (pizza restaurant).