Business Details
About
Mexican Restaurant
Chipotle Derby Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
641 reviews
5 stars
254
4 stars
153
3 stars
71
2 stars
49
1 star
114
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash and unclean dining areas.
Service Quality
Customer service is inconsistent, with many reviews highlighting rude or disengaged staff.
Order Accuracy
Numerous complaints about incorrect or incomplete orders, especially with online and takeout requests.
Food Quality
While some customers enjoy the food, there are frequent mentions of poor food preparation and freshness issues.
Staffing Issues
Customers note that the location is often understaffed, leading to long wait times and disorganization.
- EEekoh776 days ago1.0We were visiting from California and this is the filthiest Chipotle I have ever been to. Every surface of the restaurant was dirty. There was not a single table that was clean, the counter surfaces where they serve the food were dirty leading up to the cash register. It was disgusting and question whether it's even a safe food handling operation. The service is another topic entirely. All around poor.
- DRDavid RubinJan 4, 20261.0A filthy, miserable, poorly run, poor excuse for a restaurant. Don't order pick up! They can't fill orders, can't tell anyone when an order will be filled, and seemingly have no real system in place to determine what their capacity might be. Yikes!
- AGAlexis GalvinJan 2, 20265.0Was pleasantly surprised by the service given to us by John and the cashier he was working with, (1/2/25 8pm) both were very friendly and happy to help! Usually service at this location is terrible so it was refreshing to see both John and the cashier have great customer service!
- SBStecky BurtonDec 27, 20251.0If I could give them a zero I would. Ordered food for pick up and they said 6:50pn. It is now 7:29 pm. And we tried to cancel it and they would not let us. Stop taking orders that you know you can’t fill. Avoid this place at all cost never again. Zero rating on all accounts and the place is filthy
- RGRebecca “Rebecca Gallahue” GallahueDec 16, 20251.0So, I did an order of a chicken burrito on DoorDash, I ordered it with chicken, brown rice, no beans, Sour Cream, Fajitas Veggies and cheese and got a totally different thing with corn and guacamole in it, which i never order because I'm allergic to avocado. It looks like someone used the same spatula or gloves while making mine and another order which is disgusting. I could have died because of this.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food can I expect at Chipotle Mexican Grill on Derby Street?
Chipotle offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients, prioritizing responsible sourcing and wholesome preparations.
What are the operating hours for Chipotle Mexican Grill at 92 Derby St?
Chipotle Derby Street is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Derby Street offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
Where exactly is Chipotle Mexican Grill located in Hingham?
It is located at 92 Derby St, Hingham, MA 02043, inside Derby Street Shoppes near Whole Foods Market.
Can I order Chipotle online or via an app?
Yes, you can order via the Chipotle app available on the App Store or through their online ordering website at https://order.chipotle.com/.
Are there any nearby dining options around Chipotle on Derby Street?
Yes, nearby dining options include Panera Bread, Shake Shack Derby Street Shops, Rustic Kitchen, White's Pastry Shop, Ben & Jerry’s, and Cold Stone Creamery, offering a variety of cafes, burger restaurants, Italian cuisine, bakeries, and ice cream shops.
What nearby amenities might be convenient for customers visiting Chipotle Derby Street?
Customers can find amenities such as Bank of America ATM, Chase bank services, Regus shared office spaces, and Verizon mobile phone stores nearby for added convenience during their visit.
Are there beauty or personal care services close to Chipotle on Derby Street?
Yes, nearby beauty and personal care options include Skin Spa New York, MiniLuxe Hingham nail salon, Drybar, Bluemercury, TONI&GUY Hair Salon, and Snip-its Haircuts for Kids.
How can I contact Chipotle Derby Street for inquiries or catering?
You can contact them via phone at +1 781-741-9890 or email at ma.1406.derbystreet@chipotle.com for inquiries including catering services.
Does Chipotle Derby Street support any community or inclusivity initiatives?
Yes, the location welcomes LGBTQ customers as indicated by their Google attributes and invites guests to join Chipotle Rewards for exclusive offers and earning free food.