Wendy's

3.7
806 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
19 Plaistow Rd, Haverhill, MA
01830, United States

Hours

Reviews

3.7
806 reviews
5 stars
311
4 stars
187
3 stars
141
2 stars
60
1 star
107

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers enjoying the taste while others reported stale or old food.

Service Speed

Long wait times reported in both drive-thru and in-store, with some customers experiencing delays of over 30 minutes.

Cleanliness

Multiple complaints about dirty tables and unsanitary conditions, particularly in the bathrooms.

Customer Service

Inconsistent customer service experiences; some employees are praised for friendliness while others are noted for rudeness.

Order Accuracy

Frequent issues with incorrect orders, especially when specific modifications are requested.
  • FF
    faro
    Nov 17, 2025
    1.0
    Do not recommend. The employees here are always bored and miserable. They don’t greet you and they take forever to complete a single small order. The napkins are always empty. The tables are always dirty. The short lady in the front talks to the customers like we’re incompetent children. It’s like a fake friendliness. The bathrooms always smell bad.
  • TS
    Todd Surpitski
    Nov 15, 2025
    1.0
    9:45PM 17 minutes (before i decided to just leave) in the drivethru for 1 car’s order in front of me
  • DC
    Dave Clayton
    Oct 31, 2025
    1.0
    Friday morning crew, double thumbs down. Pitiful really. I mean I get it, your at Wendy's at 9 am on a Friday. Not very fun. But at least try a little bit. Just all around bad. Burnt coffee. My one single sandwich was wrong. Boo.
  • JJ
    Jacen
    Oct 10, 2025
    1.0
    Gross! The sprite tasted like plastic and stale water.
  • LM
    Len Mattos
    Oct 6, 2025
    1.0
    no lights on menu or outside of building, I thought they were closed. They discontinued the sweet and sour sauce so I canceled my order for chicken tenders, not going back to Wendy's that's for sure!

Frequently Asked Questions About Wendy's

Is Haverhill Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.