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McDonald's

3.4
(1656 reviews)

Business Details

795 River St, Haverhill, MA
01832, United States
(978) 373-5155
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
795 River St, Haverhill, MA
01832, United States

Hours

Reviews

3.4
1,656 reviews
5 stars
579
4 stars
338
3 stars
274
2 stars
149
1 star
316

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about cold or old food.

Service Experience

Customer service experiences varied widely; some praised friendly staff while others reported rudeness and lack of attention.

Cleanliness

Some reviews highlighted cleanliness, particularly in certain locations, while others noted unsanitary conditions.

Operational Issues

Several customers experienced problems with mobile orders, drive-thru service, and staff responsiveness.
  • MG
    Mitchell George
    3 days ago
    3.0
    Use the McDonald's app makes the process alot easier. More savings combos ect.
  • FO
    Febbhe Ortiz
    Feb 22, 2026
    1.0
    Pésima atención al cliente el mánager del día sábado por la noche es muy falta de respeto y también es un agresivo el es dominicano y disque no habla español el merece que lo noten no debe de estar en ese puesto hace que el cliente no regrese debe ser despedido me faltó el respeto es un mal educado espero que el jefe grande vea este comentario no vayan a comer a ese macdonal pronto voy a publicar su foto
  • FG
    Franny Gallagher
    Jan 3, 2026
    1.0
    They got our mobile order wrong. Again. 4 tines in a row going back to around Thanksgiving...
  • GG
    George Gettig
    Dec 23, 2025
    1.0
    Can your employees read???
  • BC
    Brian Coiro
    Nov 26, 2025
    4.0
    cant speak on the atmosphere but the location is good overall. 90% of the time my order is right and warm. The staff is always super friendly.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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