Dunkin'

3.6
315 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Haverhill, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
614 Broadway, Haverhill, MA
01832, United States

Hours

Reviews

3.6
315 reviews
5 stars
137
4 stars
61
3 stars
35
2 stars
18
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at the drive-thru and for mobile orders, often exceeding 15-20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong drinks.

Customer Service

Feedback indicated a lack of friendliness and professionalism among staff, with several customers noting rude or dismissive behavior.

Coffee Quality

While some customers praised the coffee, others complained about inconsistency in quality, with reports of watered-down or burnt coffee.

Overall Experience

The overall sentiment was negative, with many customers expressing dissatisfaction and a reluctance to return to this location.
  • TG
    THE POPULAR GAMER
    1 day ago
    1.0
    Always forgets half my order and this happens all the single time.
  • WW
    Wheels
    Nov 26, 2025
    3.0
    Please toast the bagel. I got a sausage, egg and cheese on a plain toasted bagel specifically said toasted and this is what I got. Ps: the window help could be more pleasant and professional
  • CT
    Chris Thomann
    Oct 22, 2025
    2.0
    I go to this dunks a lot because it’s on my way to work. They average about 15 minutes for four vehicles every time. It’s not very efficient and sometimes when I get hot coffee it’s tepid by the time I get it.
  • CC
    christina
    Oct 18, 2025
    1.0
    The worst dunkin ever sat in the drive-through for 20 minutes and had to leave without my food if i could give them 0 stars i would
  • KL
    Keith letourneau
    Oct 13, 2025
    1.0
    25 minutes for a mobile order at 4pm. Pathetic.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Haverhill, MA?

Dunkin' in Haverhill is open from 4:00 AM to 9:00 PM Monday through Saturday, and from 5:00 AM to 9:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services.