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Dunkin' Zero
Brand Certified

Dunkin'

3.6
(322 reviews)

Business Details

614 Broadway, Haverhill, MA
01832, United States
(978) 374-3164
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Haverhill, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
614 Broadway, Haverhill, MA
01832, United States

Hours

Reviews

3.6
322 reviews
5 stars
138
4 stars
63
3 stars
35
2 stars
18
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 15 minutes, even with few cars in line.

Order Accuracy

Many reviews highlighted consistent issues with incorrect orders, with customers often receiving the wrong items or missing items altogether.

Staff Attitude

Numerous customers noted that staff members were unfriendly or rude, contributing to a negative experience.

Coffee Quality

While some customers praised the coffee, others complained about inconsistent quality, including bitter or watered-down drinks.
  • TM
    Tom Maguire
    6 days ago
    1.0
    I have been to no less than 100 Dunkin Donuts in my life. I do not write Google reviews unless I feel EXTREMELY strongly one way or the other. This, without a shadow of a doubt, is the worst Dunkins I have ever been to in my life. If you ordered 10 times, they would get it wrong 9/10 times. If you are going to Mobile order, make sure it’s 30 minutes ahead of time or it won’t be ready. It’s the most disorganized, slowest and worst run Dunkin’s you can find. Go find another one nearby unless you absolutely have to here.
  • JC
    Joe Callahan
    Jan 12, 2026
    5.0
    Dunkin' donuts is a good place to go when you want something fast.A good breakfast sandwich or a sandwich for lunch.If you're low on a budget excellent, thank you, joseph
  • RG
    Roco Gah
    Dec 27, 2025
    1.0
    Waited at the speaker for a good 5 mins with no cars infront of me. The kid taking the order had no idea what he was doing . Waited at the window for 10 minutes for 2 wake up wraps .
  • TW
    Tristan W
    Dec 14, 2025
    1.0
    By far the worst Dunkin' donuts I've ever been to. Learn how to hire some people with only one person up front. This is twice in a row now where I've waited over 4 minutes through the drive-thru and nobody ever took my order so just drove off. Will never come back to this horrible store again
  • FF
    faro
    Dec 14, 2025
    1.0
    Terrible. Waited over 15 minutes for an order never received. They take forever to complete one order even when there’s no people in the drive thru or store it’s ridiculous. The staff always look miserable. They look at you and don’t even ask you if you’re all set or if you’re picking up an order.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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