Dunkin'

3.6
312 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Haverhill, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
614 Broadway, Haverhill, MA
01832, United States

Hours

Reviews

3.6
312 reviews
5 stars
137
4 stars
61
3 stars
34
2 stars
18
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times at the drive-thru, often exceeding 15 minutes, even with few cars in line.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong drinks, leading to customer frustration.

Staff Attitude

Numerous customers experienced rude or unfriendly service from staff, contributing to a negative overall impression of the location.

Coffee Quality

While some customers praised the coffee, others noted inconsistencies in quality, with reports of watered-down or burnt-tasting drinks.

Customer Experience

Overall, the customer experience was marred by slow service, order mistakes, and unfriendly interactions, leading to a lack of recommendations.
  • CT
    Chris Thomann
    Oct 22, 2025
    2.0
    I go to this dunks a lot because it’s on my way to work. They average about 15 minutes for four vehicles every time. It’s not very efficient and sometimes when I get hot coffee it’s tepid by the time I get it.
  • CC
    christina
    Oct 18, 2025
    1.0
    The worst dunkin ever sat in the drive-through for 20 minutes and had to leave without my food if i could give them 0 stars i would
  • KL
    Keith letourneau
    Oct 13, 2025
    1.0
    25 minutes for a mobile order at 4pm. Pathetic.
  • MV
    Mike V
    Sep 19, 2025
    1.0
    Three separate times in the last few weeks/months I’ve waited 5 minutes at the driver thru speaker waiting for someone to take order. All three times I just gave up and left. Each time there was no one else in line, it’s not like they were slammed with customers inside and out at the drive thru. Fool me once, shame on you. Fool me three times, shame on me for thinking fast-food was fast…what a joke
  • MB
    Matthew “Matt” Bryson
    Aug 15, 2025
    2.0
    Depends on the time of day. If you go in the morning, you’ll get one of the best coffees dunks has to offer. If you go after noon, you’ll be getting the slowest service of any dunks and lucky if the drink is tolerable.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Haverhill, MA?

Dunkin' in Haverhill is open from 4:00 AM to 9:00 PM Monday through Saturday, and from 5:00 AM to 9:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services.