Dunkin'

4.0
347 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Haverhill, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
20 Plaistow Rd, Haverhill, MA
01830, United States

Hours

Reviews

4.0
347 reviews
5 stars
186
4 stars
68
3 stars
39
2 stars
14
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, highlighting specific employees for their excellent service.

Order Accuracy

There were numerous complaints about incorrect orders and slow service, particularly during busy times.

Coffee Quality

While some reviews praised the coffee, others reported issues with old or burnt coffee.

Cleanliness

The store was generally noted for being clean, although there were some reports of unsanitary conditions.

Speed of Service

Customers experienced mixed reviews on service speed, with some noting quick service while others reported long wait times.
  • JB
    John B
    Jan 4, 2026
    1.0
    Absolutely the worst dunkin' donuts you're going to find in this area. The staff who work here are full of pure incompetence. I've been here three times and had problems three times. The first two times waited more than 10 minutes and they messed up our coffee today we were in line for almost 25 minutes because they're short staff and can't figure out how to run the store. Absolutely disgusting customer service, they got nothing but kids working there who don't care..... Do yourself a favor and go up the road to the other dunkin' donuts
  • AM
    Antonio martinez
    Dec 28, 2025
    1.0
    Bad service
  • AB
    austin blanchette
    Nov 25, 2025
    5.0
    I don’t usually care to write reviews but after the customer service I had received today I thought I needed to share, I went to my local dunks this morning and made a order but I messed it up and I went up to the window and spoke to Carlos about me messing up my own order and asked if he could fix an he made me feel like I was not a burden to ask and was very happy to do it. That’s the kind of service I would love to see more of…..thank you again Carlos!!!!!!!
  • EL
    Emma Lannon
    Nov 22, 2025
    5.0
    Marissa is the sweetest and makes the best coffee always. 10/10!!!!!!
  • CG
    Corey Greenwood
    Aug 24, 2025
    1.0
    The coffee was old so I got a chocolate milk and it was terrible tasted like trash

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Haverhill, MA?

Dunkin' in Haverhill, MA is open every day from 4:00 AM to 9:00 PM for in-store service, and delivery operates from 4:30 AM to 7:30 PM daily.

Where is the Dunkin' located in Haverhill?

The Dunkin' store is located at 20 Plaistow Rd, Essex, Haverhill, MA 01830, next to the Mobile Station.