Dunkin'

3.9
465 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Harvard, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
188 Ayer Rd, Harvard, MA
01451, United States

Hours

Reviews

3.9
465 reviews
5 stars
211
4 stars
120
3 stars
54
2 stars
27
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customer service is inconsistent, with reports of both friendly staff and rude interactions.

Order Accuracy

Frequent issues with incorrect orders and missing items, particularly in the drive-thru.

Cleanliness

Mixed reviews on cleanliness, with some customers noting dirty bathrooms and overall unclean conditions.

Coffee Quality

Coffee quality is often criticized as weak or burnt, with some customers expressing disappointment in taste.

Food Quality

Food quality, especially donuts, is perceived as declining, with complaints about stale items and poor preparation.
  • NN
    Nick
    2 days ago
    4.0
    Good
  • RA
    Rusty Anderson
    5 days ago
    1.0
    They need replace the oven.Everything tastes really bad
  • JB
    Jazmin Beauchesne
    Nov 16, 2025
    1.0
    Customer service is hit or miss in the drive through. The managers are hostile and dimsissive and the sandwiches are always frozen no matter what you ask for.
  • SM
    Steven M.
    Jul 24, 2025
    2.0
    Low customer service performance. Placed an order with the App and went in only to wait for an extended period, not because it was busy (it was not) but because the staff that are supposed to pull orders as they print on the donut order printer chose to ignore it. When I finally got someone's attention, I did not get an apology, I got a shoulder shrug.
  • E2
    Eflo 28
    Jul 18, 2025
    5.0
    Stop every morning and always greeted with a smile and food is always good! Haven’t had a bad experience.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Harvard, MA?

Dunkin' in Harvard, MA is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' in Harvard offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.