McDonald's

3.0
481 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
318 Liberty St, Hanson, MA
02341, United States

Hours

Reviews

3.0
481 reviews
5 stars
127
4 stars
74
3 stars
85
2 stars
45
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, including incorrect orders and poor handling of mobile orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold fries, incorrect items, and poorly prepared meals.

Long Wait Times

Customers frequently mentioned long wait times both in the drive-thru and inside the restaurant, often leading to frustration.

Cleanliness and Maintenance

While some customers noted that the restaurant was clean, others pointed out issues with maintenance and overall management.
  • JS
    J S
    2 days ago
    1.0
    Ended up placing an order here through the app a few weeks ago, order went through (which I took it to mean they were open). Get there and they're closed. I've tried to work through the contact us to get refunded.....I've been told in this circumstance the order would be cancelled and refunded, but then the charge posted from the bank. I've been told the resteraunt team will reach out to help....that was a week.ago, so far crickets. I've only asked the charge be refunded, this seems like a simple problem to fix, I just don't understand how it's this complicated.
  • RD
    Robert Doyle
    4 days ago
    4.0
    Good place , good food , in and out , or stay and eat , good place.
  • VV
    Vanessa
    Jan 3, 2026
    1.0
    A girl just took my order and was upset my code which is generated by the McDonald’s app would not work I just bit into the last part of my sandwich and she put plastic in it. Thankfully it was not for my 6yr old son I’m going to call corporate to have this handled very disgusting of this person over an app code
  • CS
    Craig Smith
    Dec 30, 2025
    1.0
    Absolutely horrible service. I ordered a big mac meal with a medium fry and a large coke and got a ten piece chicken nugget. The person at the drive through knew that he gave me the wrong order.But didn't ask me what I ordered until after he handed me the bag.And then let me hand the bag back to him. Yes, if I got a big mac meal, and proceeded to give me a ten piece chicken nugget bag. These employees don't even say have a nice day or thank you or anything. I got home to give the food to my kid and they realized it was a wrong order. So I called the store and whoever was on the phone instead I can bring the food back then. I said i can't and they said, then I can't do anything about it. And then just hung up on me. Definitely never going here again.
  • TL
    Travis Lowe
    Dec 2, 2025
    1.0
    Absolutely unacceptable behavior at this location I placed a $60 mobile order through the official McDonald’s app, which was fully paid for and confirmed. When my kids went inside to pick it up, the employee at the counter told them that only $20 “went through” and demanded $40 cash on the spot. That is NOT how the McDonald’s app works, and anyone who uses mobile ordering knows the store receives the full payment BEFORE food is even prepared. When I called the store to clear it up, the same employee refused to speak to me, then suddenly changed her story and claimed the full amount “did go through.” The whole interaction was shady, unprofessional, and frankly feels like they were trying to take advantage of kids who didn’t know any better. If I hadn’t stepped in, my kids would’ve been out an extra $40 for an order that was already paid for. Completely unacceptable. I will not be returning to this location, and I strongly suggest management investigate staff who think they can pressure minors into paying cash for already-paid mobile orders.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 318 Liberty St, Hanson, MA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).