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McDonald's

3.0
(482 reviews)

Business Details

318 Liberty St, Hanson, MA
02341, United States
(781) 294-4455
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
318 Liberty St, Hanson, MA
02341, United States

Hours

Reviews

3.0
482 reviews
5 stars
126
4 stars
74
3 stars
85
2 stars
45
1 star
152

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food not prepared as requested.

Service Quality

Many reviews highlighted rude and unhelpful staff, with complaints about poor customer service and long wait times.

Cleanliness and Maintenance

Some customers noted that the restaurant was clean and well-maintained, while others experienced issues with food quality and temperature.

Management Issues

Several reviews mentioned a lack of effective management, leading to disorganization and poor service.

Inconsistent Experience

Customer experiences varied widely, with some praising the service and food while others expressed frustration with repeated negative experiences.
  • KK
    KarlyJo Kelble
    Feb 19, 2026
    1.0
    Went through the drive through, have missing items. Very disappointed. Everytime I go to this location it's the same thing whether I dine in or go through the drive through.
  • JS
    J S
    Jan 10, 2026
    1.0
    Ended up placing an order here through the app a few weeks ago, order went through (which I took it to mean they were open). Get there and they're closed. I've tried to work through the contact us to get refunded.....I've been told in this circumstance the order would be cancelled and refunded, but then the charge posted from the bank. I've been told the resteraunt team will reach out to help....that was a week.ago, so far crickets. I've only asked the charge be refunded, this seems like a simple problem to fix, I just don't understand how it's this complicated.
  • RD
    Robert Doyle
    Jan 8, 2026
    4.0
    Good place , good food , in and out , or stay and eat , good place.
  • VV
    Vanessa
    Jan 3, 2026
    1.0
    A girl just took my order and was upset my code which is generated by the McDonald’s app would not work I just bit into the last part of my sandwich and she put plastic in it. Thankfully it was not for my 6yr old son I’m going to call corporate to have this handled very disgusting of this person over an app code
  • CS
    Craig Smith
    Dec 30, 2025
    1.0
    Absolutely horrible service. I ordered a big mac meal with a medium fry and a large coke and got a ten piece chicken nugget. The person at the drive through knew that he gave me the wrong order.But didn't ask me what I ordered until after he handed me the bag.And then let me hand the bag back to him. Yes, if I got a big mac meal, and proceeded to give me a ten piece chicken nugget bag. These employees don't even say have a nice day or thank you or anything. I got home to give the food to my kid and they realized it was a wrong order. So I called the store and whoever was on the phone instead I can bring the food back then. I said i can't and they said, then I can't do anything about it. And then just hung up on me. Definitely never going here again.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 318 Liberty St, Hanson, MA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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