Dunkin'

3.7
260 reviews
Decked Out Lattes
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Business Details

1251 Washington St, Hanover, MA
02339, United States
(781) 826-6641
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hanover, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1251 Washington St, Hanover, MA
02339, United States

Hours

Reviews

3.7
260 reviews
5 stars
121
4 stars
44
3 stars
34
2 stars
18
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with incorrect orders and slow service, particularly in the drive-thru.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold items and incorrect orders.

Cleanliness

While some customers noted cleanliness, others pointed out dirty counters and overflowing trash bins.

Overall Experience

The overall sentiment was mixed, with some praising the location and staff while others expressed frustration with service and product quality.
  • CW
    Colleen Williams
    Oct 17, 2025
    1.0
    Never been to a worse Dunkin in my life. Never get the order correct and the attitude of the staff is crazy. I ordered two coffees they only have me one and when I asked for the other one they tried to get me to get back in line (at the end) and order the other one separately. They hadn’t even charged me yet and didn’t understand how to add the second coffee to my order. Just go a mile or two up to a different one
  • LV
    Leona Vocino
    Jul 20, 2025
    1.0
    What a trainwreck this store is and looking at other reviews it wasn't just me. The manager on duty was very nice as was the young man on drive thru in the Dunking outfit but the rest of the staff should be fired or at minimum not allowed to work the same shift. It was very obvious they had no respect for the manager on duty. They were very loud having a personal conversation over at the food prep area. Maybe if they were focused on their jobs & not talking my order would have been correct. I asked for a donut & ordered a bagel toasted medium with butter on both sides. I got my bagel when they threw that at me I said excuse me I need my donut not only was I given the donut but I had to say excuse me loudly to get their attention at which time they complained I scared them. Hmmm if we were paying attention to customers maybe my need for your attention wouldn't have scared you.
  • HF
    Herbert Frager
    Aug 11, 2019
    1.0
    The product was below standard
  • SB
    Stephen Bennett
    Feb 28, 2018
    5.0
    Great place to get coffee great service as well
  • KQ
    Kathy Quinn
    Jul 14, 2017
    5.0
    A good dunkins to visit. Fast & courteous employees.
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Frequently Asked Questions About Dunkin'

What are the main offerings at the Dunkin' located at 1251 Washington St in Hanover, MA?

This Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, and other baked goods with over 50 varieties of donuts and dozens of premium beverages.

What are the opening hours for this Dunkin' location?

It is open Monday to Friday from 4:00 AM to 8:00 PM, Saturday from 5:00 AM to 8:00 PM, and Sunday from 5:00 AM to 7:00 PM.