Customers generally enjoyed the food, particularly the ice cream and burgers, although there were complaints about inconsistency and quality issues.
Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, order mistakes, and unprofessional behavior from staff.
Cleanliness
While some customers noted the cleanliness of the restaurant, others reported issues with trash and maintenance, particularly in the dining area.
Staff Friendliness
Many customers praised the friendliness and politeness of the staff, although there were instances of rudeness reported.
CB
Charles Blakeman
Dec 22, 2025
5.0
Tasty food, friendly staff and good ice cream
MM
Matthew Morey
Dec 12, 2025
5.0
Open in winter, clean, and very good customer service. They also do philanthropy for Boston Children’s Hospital
KG
Katie G
Nov 24, 2025
5.0
love the fries
MG
Mosh G
Sep 26, 2025
5.0
Food n ice cream
JL
Jamie Lynn
Sep 19, 2025
1.0
Ordered two blizzards. Mine had very icy watery consistency. Not that of any ice cream. Called them and they didn’t offer any solution. Just “OH sorry”
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of menu items can I find at Dairy Queen Grill & Chill in Hanover, MA?
You can enjoy soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats at Dairy Queen Grill & Chill in Hanover, MA.
What are the operating hours for Dairy Queen Grill & Chill in Hanover?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Fridays and Saturdays.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, Dairy Queen Grill & Chill in Hanover offers a drive-thru as well as outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, this Dairy Queen location is family-friendly with booster seats, high chairs, and is wheelchair accessible, welcoming children and families.
Can I order ahead or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can use mobile ordering and receive mobile deals through the Dairy Queen app for exclusive offers and convenience.
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 579 Washington St, Hanover, MA 02339-2384, United States.
What nearby automotive services are close to Dairy Queen Grill & Chill in Hanover?
Nearby automotive services include Planet Subaru, Sullivan Tire & Auto Service Co., and Prime Toyota, conveniently located if you need vehicle maintenance or repair while visiting Dairy Queen.
Are there any recreational or fitness facilities near Dairy Queen Grill & Chill?
Yes, you can find Starland Sportsplex & Fun Park, TRG Performance Training, and University Sports Complex nearby, ideal for sports, fitness, or family entertainment before or after your meal.
What local dining options are near Dairy Queen Grill & Chill?
Nearby dining options include Tsang's Village Cafe for Chinese and sushi cuisine, D’Orazio’s sandwich shop and delicatessen, and Fuel 53 coffee shop and cafe.
Does Dairy Queen Grill & Chill offer free WiFi and restroom facilities?
Yes, the Hanover Dairy Queen provides free WiFi and has restroom facilities available for customers.