Business Details
About
Mexican Restaurant
Chipotle Hanover, Rte 53 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.2
383 reviews
5 stars
73
4 stars
29
3 stars
15
2 stars
39
1 star
227
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is consistently reported as dirty, with overflowing trash, unclean tables, and unsanitary conditions.
Service Quality
Customers frequently mention poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlight issues with food quality, including cold meals, small portions, and missing ingredients.
Management Issues
There are numerous complaints about a lack of management oversight, leading to disorganization and inadequate staffing.
Customer Experience
Overall, customers express disappointment with their experiences, often stating they will not return to this location.
- PTPaul Toland3 days ago1.0The service is terrible. They never have all the food options ready and then they lie and say that they’re out of the food when they’re really cooking it. The staff barely speaks English and the cashier was rude.
- JGJaclyn GNov 15, 20252.0Will not be coming back here. Had no issues in the past but this time the bowls had half portions, missing the fajita veggies, never got the queso that was ordered and was given spoons instead of forks. Tried to call to speak to a manager and was given a voice recording that said “you can email us if you have issues”.
- AAAnthonyNov 13, 20251.0Must be the worst chipotle of all time wouldn’t go back even if the food was free. Honestly given this chipotle the benefit of the doubt far too many times will never return. 0 starts
- AHAlexis HopkinsNov 11, 20251.0This is the worst Chipotle. The staff have no idea what they’re doing. Every other Chipotle is so much better. Such a shame because the location is perfect for a Chipotle
- JRJohn ReganNov 8, 20252.0has to be the most mismanaged Chipotle on the country. off peak times the line stretches to the door and one person non chalantly helps customers as if they get paid to go slower
Frequently Asked Questions About Chipotle Mexican Grill
What type of food and menu options does Chipotle Mexican Grill in Hanover offer?
Chipotle Hanover offers customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 1773 Washington St, Hanover?
The restaurant is open daily from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle Hanover?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Hanover have a rewards program for exclusive offers and free food?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What is Chipotle Hanover's approach to ingredient sourcing and food preparation?
Chipotle follows 'Food with Integrity' principles, prioritizing ingredients from farms with humane and sustainable practices, using only 53 real ingredients prepared with classic culinary techniques.
What is the contact email for Chipotle Mexican Grill in Hanover?
You can contact them via email at MA.3627.HanoverRte53@chipotle.com.
Is Chipotle Mexican Grill in Hanover welcoming to the LGBTQ community?
Yes, the restaurant welcomes LGBTQ customers and is inclusive as indicated in their Google attributes.
What nearby retail stores can I visit along with Chipotle at 1773 Washington St in Hanover?
Nearby retail stores include Sears for department shopping and Deb Shops for women's clothing, making it convenient to combine shopping with dining at Chipotle.
Are there any banks or ATMs near Chipotle Hanover for customer convenience?
Yes, several banks such as Rockland Trust and Bank of America with ATM services are located nearby, allowing easy access to banking while visiting Chipotle.
What other dining options are nearby Chipotle in Hanover for varied food choices?
Nearby dining options include Buffalo Wild Wings for American and chicken wings and CAVA for Mediterranean cuisine, offering diverse meal choices before or after Chipotle.